Executive (Patient Relations & Feedback Management) REF:HXP

JOBSTUDIO PTE. LTD.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the quality service sector as a Feedback Coordinator. This role involves managing feedback channels, compiling reports, and facilitating service quality meetings. Ideal candidates will possess a degree in communication or business-related fields, showcasing strong organizational and stakeholder management skills.

Qualifications

• Degree in Professional Communication, Business Management, Business Administration or equivalent is required.

Responsibilities

• Handle company feedback channels including forms, email, and hotline.
• Compile monthly feedback reports and organize quality meetings.
• Liaise with stakeholders for feedback resolution.

Skills

Communication

Stakeholder Management

Organizational Skills

Education

Degree in Professional Communication

Degree in Business Management

Degree in Business Administration

Job description

Job Description:

• Mainly handle company feedback channels, including feedback forms, email and feedback hotline
• Identify, liaise with stakeholders, propose and facilitate resolution of issues / feedback
• Maintains the summary log of feedback – complaints, suggestions, appeals, etc
• Compilation of monthly feedback reports and organize monthly service quality meetings
• Development of service quality meeting agenda and minutes taking
• Work closely with relevant departments to support their quality service drive
• Any ad hoc duties as per assigned

Requirement:

• Degree in Professional Communication/ Business Management/ Business Administration or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828