Executive Officer (Junior Office Manager)

Brook Street; Nuneaton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking Compliance Administrators to support the Vehicle Certification Agency. This role involves analyzing applications, responding to inquiries, and ensuring compliance with vehicle certification standards. Candidates must demonstrate strong customer service skills, attention to detail, and the ability to meet tight deadlines. The position offers up to £15.30 per hour and is temporary until June 2026, with potential for extension.

Benefits

Paid holidays

Pension scheme

Qualifications

• Confidently operate at all levels while being able to escalate issues.
• Work independently and as part of a team.
• Meet deadlines effectively.

Responsibilities

• Review applications from automotive manufacturers.
• Act as a point of contact for internal and external enquiries.
• Maintain accurate data records for audit purposes.

Skills

Excellent customer service

Time management

Excellent written and verbal skills

Computer literate in Microsoft Office

Attention to detail

Data entry and analysis

Education

Proof of Level 2 Maths and English

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Up to £15.3 per hour + Paid holidays and pension scheme

Enjoy analysing data or documents; consistently delivering high-quality work; working to tight deadlines; working collaboratively with others?

If so, we'd love to hear from you!

Temporary contract till the end of June 2026, possibly extending.

Brook Street are currently recruiting for 5 Compliance Administrators - Executive Officer level, to work for the Vehicle Certification Agency, VCA, based in either Bristol or Nuneaton.

Full-time role working 37 hours per week, Monday-Friday, 9 - 5.

Office based for the first 4 weeks, then moving on to 3 days a week in the office. This could increase, as required, for further training or if the business needs dictate.

Possible travel between sites on a few occasions.

Parking on both sites.

Location: Eastgate Office, Bristol or Midlands Centre, Nuneaton. Rate of pay £15.30/hr. Temporary contract till 14/06/26

This role is within the Type Approval Certification Department which is responsible for granting the approval certificates within the VCA. The introduction of the GB Type Approval Scheme in 2022 is an opportunity for VCA to evolve to meet a new objective and support the global automotive industry in gaining GB Type Approval. This role is an important part of that evolution, and their purpose is to review applications from automotive manufacturers and determine their compliance against UNECE, GB or UK(NI) legislative standards.

The role is primarily focused on statutory and non-statutory vehicle certification functions and holds responsibility for supporting specific workstreams, using your experience to support the issuance of Type Approval Certificates in line with organisational priorities. You will act as the point of contact for internal and external enquiries relating to approval applications within a specific workstream, liaising with vehicle manufacturers to coordinate workload.

Assessment of Type Approval applications against an automotive standard, making a judgement on compliance and an approval decision.

Maintain and develop own knowledge in Type Approval subjects and broadening of own competence.

Management of workload to meet Key Performance Indicators.

Collaboration amongst colleagues to manage team workload and identify priorities.

Communicate with applicants to clarify the information provided where necessary to ensure a timely decision is made on applications.

Use of VCA systems to ensure accurate data records are kept for audit purposes.

Work within VCA Quality Management System to ensure high quality standards are maintained.

Possible line management of a small number of Certification Officers.

Any other reasonable request commensurate with the grade and/or as agreed with your line manager.

Skills Required:

• Excellent customer service, confident to operate at all levels and be able to escalate to senior colleagues, where appropriate
• Be able to work independently and as part of a team
• Effective time management, with experience of working to tight deadlines
• Excellent written and verbal skills
• Computer literate in Microsoft suite applications, such as Excel, Word and PowerPoint
• Attention to detail and use own initiative
• Data entry and analysis - extracting date from reports

Full training will be given over a 6 day period and supported by floor walkers.

Candidates applying must be able to pass a clear Basic DBS check and provide proof of Right to Work in the UK. You will also need to provide either reference details and/or evidence for education etc for the last 3 years.

The interviews will take place via Teams and you will be expected to provide proof of Level 2 Maths and English - C or grade 4 or above and demonstrate the below behaviours, answering one question on each.

Behaviours

• Seeing the Big Picture
• Communicating and Influencing
• Managing a Quality Service
• Working Together

When submitting your CV, please include the following:

• a summary of your ability to analyse data or documents and report on your findings.
• a summary of your ability to deliver outcomes on time and to a high standard.

Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.