Executive Officer - Deployment

Brook Street; Liverpool; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A prominent recruitment agency in Liverpool seeks an Executive Officer for their Deployment team. The role involves managing caseloads and providing support to customers across the UK. Candidates must have a valid driver's license and experience in handling pressures while ensuring quality service. This demanding but rewarding position includes travel and offers valuable development opportunities.

Qualifications

• Experience of balancing competing priorities while maintaining quality.
• Ability to react to changing circumstances quickly and calmly.
• Completion of personal safety training at level 2 is mandatory.

Responsibilities

• Manage caseloads and maintain trackers.
• Retrieve and direct data to HEO Team leads.
• Escalate unresolved issues to various teams.
• Communicate with customers via phone and in person.
• Record keeping on excel and other IT systems.

Skills

Passion for delivery

Solution-focused

Experience working under pressure

Multi-tasking

Managing varied workload

Education

Valid driver's license

Valid passport

Tools

Excel

Job description

Executive Officer - Deployment

A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect.

Location: Liverpool base with travel up to 5 days per week including overnight stays

Deployment role - various locations across the country

Hourly rate: £15.53

Working Days/Hours: 37 hours: Monday- Friday

Brook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team. This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities.

We are looking for staff who can provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support.

This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.

You will work a hybrid approach which will include on site travel to Home Office accommodation locations, plus attendance to your local regional office.

Experience Needed/desired:

• You will have a passion for delivery, are solution focused and resilient to challenges.
• Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality.
• Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.

Responsibilities:

• Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning
• Respond to emails from various sources timely and appropriately.
• Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally.
• Communicate with Customers via various means including via phone (using translation services where needed)
• Maintaining effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
• Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders.
• Responding and referring cases for safeguarding, police or security incidents.
• Additional duties as required depending on demand and emerging priorities.
• Record keeping on excel and other IT systems.

Training:

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

Clearance level:

• Enhanced DBS + CTC (Counter Terrorism Clearance)

Role specific requirements:

A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect.

You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.