Executive Head Housekeeper

InterContinental Hotel London – The O2; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a prestigious five-star hotel as a Housekeeping Supervisor on the vibrant Greenwich Peninsula. You will play a key role in maintaining the hotel's high standards for guest satisfaction. With opportunities for career progression within the Arora group, you will ensure our environments remain welcoming and pristine, while mentoring a dedicated team.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Employee discounts at Arora Hotels

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Qualifications

• Experience in a similar role at a 5-star hotel is advantageous.
• High-quality service provision is second nature.

Responsibilities

• Conduct room checks to maintain cleanliness and standards.
• Mentor and coach team members to enhance performance.
• Coordinate housekeeping schedules based on demand.
• Engage with guests to ensure memorable experiences.

Skills

Attention to detail

Teamwork

Customer service

Calm under pressure

Job description

Salary – Competitive!

Holiday – 28 days holiday, enhanced after 5 years of service.

And there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle to work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 offers a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, diverse dining options, spa facilities, state-of-the-art conference and meeting rooms, including the UK’s largest pillar-free ballroom.

What you will do...

• Ensure all guest rooms look well-presented by performing room checks, ensuring they are cleaned to our excellent standards.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Coordinate staff schedules according to bedrooms, bookings, and corridors.
• Ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc., are clean and in good repair to meet guest satisfaction.
• Manage and order stock levels in housekeeping stores and ensure proper storage.
• Engage with guests to promote loyalty and memorable experiences.
• Handle special needs and requests of guests and VIPs.

More about you...

• Providing high-quality service comes naturally to you.
• Strong attention to detail and remaining calm under pressure.
• You value being part of a team and supporting your colleagues.
• You have an approachable, positive, and proactive manner.
• Experience in a similar role at a 5-star hotel is a real advantage.

Grow with us...

We are growing rapidly, and with growth come advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.