Executive Engagement Programs Analyst Remote - United Kingdom

Twilio; United Kingdom; Remote; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Executive Engagement Programs Analyst to enhance customer experiences through innovative strategies. This role involves collaborating with a remote team to execute high-touch events and develop compelling thought leadership content. The ideal candidate will possess strong critical thinking and communication skills, with a focus on program management and customer engagement. Join a dynamic team that values diverse experiences and empowers employees to make a global impact while enjoying a flexible work environment. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Competitive pay

Generous time off

Healthcare

Retirement savings program

Parental leave

Wellness leave

Volunteering support

Donation matching

Qualifications

• Minimum of 1.5 years in customer experience strategy or consulting.
• Strong critical thinking and problem-solving skills required.
• Experience in program management and executive communications.

Responsibilities

• Collaborate with a remote team to execute executive engagement programs.
• Support EMEA & APAC executive programs strategy and events.
• Develop original thought leadership showcasing unique perspectives.

Skills

Customer experience strategy

Program management

Critical thinking

Problem-solving

Written communication

Verbal communication

Data analysis

Storytelling

Interpersonal skills

Research skills

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Executive Engagement Programs (EEP) Analyst.

About the job

This position is needed to assist with the execution of the global executive engagement programs strategy for Twilio.

At Twilio, the Executive Engagement Programs (EEP) team connects customer executives and decision makers with the best of Twilio through bespoke events and experiences, compelling thought leadership, and executive briefing sessions. In this role you will, in collaboration with global EEP and marketing leadership, be part of a small team of strategists, business analysts, and engagement managers that supports the execution of both global and regional (EMEA/APAC) customer-facing executive program activities.

Responsibilities

In this role, you’ll:

• Collaborate with a remote team of strategists, business analysts, and engagement managers
• Cultivate collaborative relationships with global and in-region marketing & sales leaders
• Support the EMEA & APAC executive programs strategy and partner closely with cross-functional teams to deliver bespoke and high-touch events, experiences, and executive briefing sessions
• Support the development of original thought leadership that showcases Twilio’s unique perspectives on customer engagement/experience and related topics
• Plan and execute high-touch in-person events, including on stage / session facilitation
• Be part of a team that works closely with Twilio customer executives to ensure alignment with Twilio’s vision and strategy, identifying gaps and new opportunities in the process
• Manage the day-to-day execution of high-visibility executive program initiatives

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 1.5 years experience in customer experience strategy, consulting, or equivalent roles
• Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances.
• Experience in program management or workstream ownership
• Strong critical thinking, reasoning, and problem solving skills
• Experience navigating publicly available online resources for the purpose of research
• Ability to synthesize information/data and draw original insights and conclusions
• Proven ability to independently manage time & prioritize work tasks
• Strong interpersonal skills, especially in a remote work environment
• Excellent written and verbal communication skills
• Ability to work a flexible schedule when necessary to collaborate with colleagues and customers in various time zones
• Experience with executive communications and exec-focused programming
• Ability to influence and build effective working relationships with all levels of the organization.
• Familiarity with EMEA & APAC markets in order to inform EEP activities and overall executive engagement and event strategies
• Experience working in a product-led growth environment
• Experience creating original focused thought leadership content, including ideation, independent research, and content development
• Experience with data analysis & visualization
• Experience with narrative development & storytelling

Location

This role will be remote and based in the United Kingdom or Ireland

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].