Executive Director, Property Management - Riverside London

JPMorgan Chase & Co.; Greater London; On-site; GBP 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Head of Property Management – Executive Director for its Global Real Estate team, overseeing end-to-end site operations at Riverside London.

You will own the site budget, ensure safety and compliance, and partner with real estate leadership to execute the site strategy and service standards. You will lead a cross-functional team, manage multiple vendors, and drive continuous improvement to deliver superior occupant experience and audit-ready operations.

Qualifications

• Significant experience leading property management/site operations in a complex, multi-stakeholder environment.
• Demonstrated strength in risk management, operational controls, and audit readiness.
• Proven vendor management experience, including SLA governance, performance improvement, and commercial acumen.
• Budget ownership and strong financial management discipline.
• Strong leadership presence with ability to influence senior stakeholders and lead cross-functional teams.
• Excellent communication skills—clear, concise, and action-oriented.

Responsibilities

• Partner with cross-functional teams to align building delivery with occupancy planning.
• Define operating model governance, staffing, vendor strategy, and performance measures for Riverside London.
• Oversee commissioning, vendor mobilization, documentation, and transition to steady-state operations.
• Manage on-site service providers and drive a one-team culture across internal and partner teams.
• Lead on-site operating model, setting priorities and standards for a high-visibility facility.
• Ensure health, safety, security, and regulatory compliance and chair site governance forums.
• Monitor SLAs/KPIs, drive root-cause analysis, and pursue cost-saving initiatives without compromising safety.
• Oversee contracts, change controls, and readiness for new services or vendors.
• Own site operating budget and forecasting, delivering cost discipline and value reporting.
• Serve as primary contact for senior stakeholders at Riverside London.

Skills

Property management

Vendor management

Budget ownership

Leadership

Stakeholder management

Communication

Tools

CAFM/CMMS

Job description

JPMorgan Chase & Co. is seeking a Head of Property Management – Executive Director for its Global Real Estate team, overseeing end-to-end site operations at Riverside London.

You will own the site budget, ensure safety and compliance, and partner with real estate leadership to execute the site strategy and service standards. You will lead a cross-functional team, manage multiple vendors, and drive continuous improvement to deliver superior occupant experience and audit-ready operations.