Executive, Credit Management Operations EMEA

Norton Rose Fulbright; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global law firm is looking for a Credit Management Operations Executive based in Newcastle to enhance debt management efficiency. The ideal candidate will have strong Excel skills and attention to detail, as well as the ability to communicate effectively across various teams. The role involves managing invoices, handling client communications, and supporting credit management processes within EMEA.

Qualifications

• Strong team player with the confidence to liaise at all levels.
• Adaptable and self-motivated with a focus on task completion.
• Experience in credit control or legal finance advantageous.

Responsibilities

• Manage communication with the Credit Management and Revenue teams to foster positive relationships.
• Monitor invoice uploads and update the CMBP team regarding statuses.
• Assist in investigating unknown payments and support the CMBP team.

Skills

Communication skills

Attention to detail

Self-motivation

Tools

Excel

Outlook

Job description

Practice Group / Department:

Credit Management - London

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The Role

The Credit Management Operations Executive is part of the EMEA Working Capital Management team, based in our Newcastle office and operating within the UK Finance Department. The role reports to the Credit Management Business Partnering Team Leader, ensuring effective support to the Credit Management Business Partnering (CMBP) teams across EMEA.

We are seeking a proactive and thorough individual with a keen interest in finance and a passion for working in the credit management environment to enhance debt management efficiency. A good working knowledge of excel and strong attention to detail, with the confidence and ability to build relationships both internally and externally to achieve positive outcomes for the firm.

Key Responsibilities

• Regular communication with the Credit Management and Revenue Business Partnering Teams to foster positive relationships and promote fluid ways of working, in order to provide a seamless service to the business
• Acting as the conduit between the eBilling team and the CMBP team: Monitoring timely upload of invoices, accessing Client platforms to ascertain current status and updating the CMBP team
• Maintaining the Credit Management inbox: Dealing with all queries (both internal and external) in a timely, professional and efficient manner
• Monitoring timely dispatch of invoices, ensuring turnaround SLA’s are met and invoices are sent promptly: This will require regular communication with Revenue, the Practice Support and Legal Teams
• Assisting the Cashiers Team with unknown payment allocations: Investigating unknown payments and trying to determine allocation against Client invoices
• Sense-checking and informing Revenue and the Finance Helpdesk of any changes required to matter set-up: Including, but not limited to: Dispatch method, PO numbers, eBilling references, contact details
• Complete intercompany reporting and share updates between EMEA and Global offices
• Assisting the CMBP team with their aged and dormant debtors: Contacting Clients to ensure payment of outstanding invoices and maintaining the collections notes
• Generating morning reports for the use of CMBP’s across EMEA

Skills and Experience Required

• A team player with strong communication skills and the confidence to liaise at all levels
• Adaptable and able to complete tasks without close supervision
• Self-motivated and dedicated to task completion
• Credit Control or experience in legal finance would be advantageous, but not essential, especially if you have working experience or knowledge of practice management systems (e.g. Aderant Expert, Elite or SAP)
• Good working knowledge of Excel and Outlook and general familiarity with IT systems
• High level of attention to detail as well as the ability to see the bigger picture
• A continuous improvement mentality to support development of self, colleagues, business processes and interactions
• Must be articulate and professional in both written and verbal delivery, with a well-developed sense of discretion

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusionhere.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.