Executive Assistant to the Director of Service Transformation - 31297

Environment Agency; Chelmsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Environment Agency seeks an experienced Executive Assistant to support the Director of Service Transformation in Chelmsford. This role involves managing schedules, liaising with various teams, and ensuring smooth operations within the office, offering an opportunity for personal development in a supportive environment.

Qualifications

• Experience supporting senior leaders.
• Excellent organisational and prioritisation skills.
• Good knowledge of organisational procedures.

Responsibilities

• Manage Director's busy diary and mailbox.
• Coordinate the Director’s travel and expenses.
• Support with coordinating leadership meetings.

Skills

Customer service

Communication skills

Organisational skills

Problem-solving

Adaptability

Job description

Executive Assistant to the Director of Service Transformation - 31297

Executive Assistant to the Director of Service Transformation - 31297

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Job Description

An exciting opportunity has arisen for an experienced and highly organised Executive Assistant to join the team and help manage the Director’s daily business and administration.

Job Description

An exciting opportunity has arisen for an experienced and highly organised Executive Assistant to join the team and help manage the Director’s daily business and administration.

Working with initiative and a high degree of independence, as part of the Service Transformation Executive Office (STEO) you'll aid the Director to lead the work that Service Transformation does with Environment Agency colleagues, Defra, Government, and partners to create better places for people and wildlife.

Working closely with the STEO, the Leadership Team’s offices, colleagues from across the organisation, and external partners, you will:

• Manage the Director’s busy diary and mailbox, triage and distribute accordingly
• Co-ordinate the Director’s travel, annual leave and expenses
• Manage the shared inbox and be the initial contact for the STEO with the ability to action, commission requests or assign independently to others
• Handle and oversee all line manager and administrative tasks of the wider leadership team (expenses, leave, other SOP approvals, etc.)
• Work closely with the STEO to update the Director on day-to-day activities and priorities
• Provide support with coordinating leadership meetings
• Provide ad hoc support to the Director and their office, occasionally outside of the scope of your primary responsibilities
• Being able to work flexibly to support the Director as required
  
  
  

You'll have the opportunity to join the Director in some internal and external engagement opportunities and to pursue your own personal development goals within the wide-ranging work of the team.

The Environment Agency are committed to having an inclusive workforce to reflect the communities we serve. We don’t just talk about diversity; we seek it, embrace it and live it, for the benefit of our staff, our communities and our environment. As part of your comprehensive induction, you'll be provided with all the equipment required for your role.

The team

The Service Transformation Executive Office is a small, supportive team that works together to deliver on behalf of the Director. As part of the team, you will be the key organiser. This includes helping the Director prioritise and deliver the organisation’s action plan by managing their daily activities and appointments accordingly.

Experience/skills Required

A fast-paced office where priorities can change quickly. You’ll need to be proactive, able to adapt quickly, willing to pick up the phone to established networks and have an outcome-based approach.

Essential:

• Excellent customer service and communication skills (written and verbal), and the ability to adapt to different audiences.
• Team player, able to identify and solve problems, knowing when to draw in support and able to use initiative and work independently.
• Excellent organisational and prioritisation skills whilst working in a busy environment.
• Ability to develop and maintain relationships with internal and external customers.
• Ability to join dots and draw conclusions based on available information.
• Experience supporting senior leaders.
• Good knowledge and understanding of organisational procedures and processes.
• Working with high level sensitive information
• Resilience , determination and ability to respond to changing situations
  
  
  

Desirable:

• Good business & corporate awareness.
  
  
  

Contact and additional information

The successful applicant can be based at any location, but the expectation is the successful candidate will occasionally co-locate with the Director in the South East with some limited travel around the country.

Everyone that joins us is required to undertake training and participate in incident response duties when the need arises. Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment.Further information on this can be found within your candidate pack.

We value diversity and actively encourage applicants from all backgrounds to apply.

Please contact [e-mail] if you would like to discuss this role further.

Interviews will likely take place w/c 14th July 2025

Competence 1

Achieves Results

Description

Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.

QUESTION: In this role you will set and deliver high work standards and prioritise and organise tasks and resources to ensure timely achievement of results. Please give an example of when you organised/planned an event or a project to a tight deadline whilst managing conflicting demands.

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response You may find it helpful to research the STAR approach when formulating your response

Competence 2

Communicates Effectively

Description

Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Question: Please tell us about a when you have had to communicate effectively with multiple stakeholders, explaining how you made sure your message was understood by all?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.

You may find it helpful to research the STAR approach when formulating your response.

Competence 3

Focuses on Customers and Partners

Description

Description: Addresses the needs of internal and external customers, provides rapid and effective responses.

QUESTION: This role requires that you address the needs of internal and external customers, providing rapid and effective responses. Please give an example of how you balance the needs of all your customers to ensure that you provide them all with a timely service?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.

You may find it helpful to research the STAR approach when formulating your response.

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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