Executive Assistant to Managing Director of Claims (ExCo)

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Executive Assistant to Managing Director of Claims (ExCo), London

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Client:

Direct Line Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7ae937b98a95

Job Views:

5

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Being a reassuring presence when someone needs to make a claim. Our Claims teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are pivotal in ensuring customers feel supported. We're currently recruiting for an Executive Assistant to support our incoming Managing Director (MD) of Claims, Martin Milliner.

The Executive Assistant (EA) position is all about managing the day-to-day operations of the Claims office efficiently to align with our strategic goals. This includes handling diary, briefing, and inbox management, as well as collaborating with the Business Manager (of the Claims function) to fully support the MD of Claims. The role demands a proactive approach, as priorities shift often and rapidly. A keen sense of intuition and the ability to anticipate needs in any scenario are essential, along with the resilience to see tasks through to completion.

This role is a permanent, full-time role and will report into the Business Manager to our MD of Claims.

What you'll be doing:

Managing the Managing Director of Claims' inbox - acting as a gatekeeper - ensuring efficient responses are sent, actions are delegated and followed up on, and that deadlines are consistently met

Enhancing the MD of Claims' effectiveness by managing the daily operations of the Claims office, assuming responsibility for task prioritisation, in collaboration with the Business Manager

Dealing with sensitive information and maintaining the highest levels of confidentiality

Providing general admin support (e.g. meetings, travel and accommodation arrangements) - delivering the most cost effective and efficient solution

Supporting and managing, where appropriate, business processes on behalf of the Managing Director such as onboarding and offboarding, performance, annual leave, purchase order/invoicing, and expenses

Maintaining excellent relationships with relevant stakeholders - within the Claims function and more broadly, the wider EA and PA community across DLG

Ensuring that the MD of Claims is well prepared through managing the weeks (and months!) ahead, and ensuring that research, briefings, papers and actions are delivered on time and to the appropriate quality

Assisting with Projects and/or Communications & Engagement activities, which includes organizing Claims-wide events to ensure all logistical aspects are thoroughly considered and arranged.

Supporting with the Claims Leadership Team Meetings and/or wider offsites. This includes compiling the agendas, ensuring papers are distributed on time, tracking actions and follow-ups, and producing minutes where required.

What you'll need:

Experience providing PA/EA business support at the Group Executive Committee level or NED/Board members

Strong organisational and diary management skills, paired with a passion for structure

Ability to handle a high volume of work with a sense of urgency

Strong adaptability and flexibility

Commercial awareness and understanding the company's strategy, objectives, priorities, and performance

Excellent understanding of the interactions between people, processes and the employee lifecycle

Strong relationship management skills and an ability to work comfortably at all levels , including ExCo, Board & Company Secretary

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. This role will be expected c. 3 days per week in our central London office, near Monument (Bank Station).

Read our flexible working approach .

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

Generous holidays - plus the ability to buy or sell up to 5 days each year!

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you!

Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com