Executive Assistant and Front of House

2MES; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading industrial company seeks an Executive Assistant and Front of House position in Long Eaton, UK. You'll be key in managing visitor interactions, supporting customer service, and assisting the Executive Leadership Team with various administrative tasks. The role demands excellent communication skills and the ability to multitask in a dynamic environment. This full-time position offers competitive hourly pay and benefits including a company pension and employee discounts.

Benefits

Company Pension

Cycle to work scheme

Employee discount

Free parking

On-site parking

Store discount

Qualifications

• Strong written and verbal communication skills.
• Excellent organisational and time management skills.
• Ability to multitask and maintain detail-oriented focus.

Responsibilities

• Greet and check-in visitors at reception professionally.
• Support customer service and administrative tasks as needed.
• Coordinate meetings including logistics and travel arrangements.

Skills

Organisational skills

Verbal communication

Written communication

Time management

Multitasking

Interpersonal skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Dynamics

Job description

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Executive Assistant and Front of House, Long Eaton

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Location:

Long Eaton, United Kingdom

Job Category:

Administrative

EU work permit required:

Yes

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Job Reference:

2M-MM18287_1749642437

Job Views:

14

Posted:

11.06.2025

Expiry Date:

26.07.2025

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Job Description:

Executive Assistant & Front of House

Job description
I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose
Be the first point of contact for visitors to I Holland, support the customer service administration team and provide a supportive function to the Executive Leadership Team.

Principal duties & responsibilities

Front of House

• Greeting and checking-in site visitors at reception in a professional and welcoming manner, whilst taking pride in a polished, personal presentation of appearance and follow implemented processes for booking in and maintenance of visitor logs. Coordinate refreshments as and when necessary.
• Answer inbound telephone calls and redirect as appropriate.
• Manage the reception area ensuring it is tidy, presentable and stocked with necessary materials.
• Ensure meeting rooms are kept tidy and presentable, ready for next use and materials/refreshments are sufficiently stocked.
• Manage booking out / in of company pool car to implemented process.
• Management and use tannoy system to clearly and articulately send daily announcements and messages as and when required.
• Manage incoming post and distribute accordingly.
• Manage outgoing post, ensuring it is prepared and ready for daily collection.

Customer Service Support

• Support CSA team leaders with administrative tasks as and when required and where sufficient training has been provided.
• Booking in of samples if addressed CSA is not in the building.
• Daily scanning of documents raised by dispatch and process accordingly.
• Monitor and report on lead generation activities, analysing key data points to refine strategies for continuous improvement
• Work closely with sales team to ensure smooth lead handovers and accurate tracking of the sales funnel.
• Maintenance and upkeep of account data in Navision and CRM systems when required.
• Assistance as required to Accounts Department, Despatch Administration and Human Resources.

Executive Assistant

• Support with coordination of internal and external meetings, including logistics planning, scheduling, hotel booking, dinner reservations, etc.
• Support in arranging business travel; liaising with travel agency, companions and others – preparing detailing schedules in a timely manner.
• Handle sensitive and confidential information with discretion and professionalism.
• Prepare, edit and format presentation and documentation as and when required to high standards following company branding.
• Manage and prioritise incoming communications and requests and ensure timely response and follow-up.
• Support with uploads to the Limble maintenance system

Key performance indicators in line with core values

• Customer focus: High responsiveness to requests. Sense of ownership.
• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
• Compliance with all policies, procedures, and safety rules & regulations.

Preferred qualifications

The following skills and experiences are recommended for this job; however, they are not essential:

• Strong written and verbal communication skills.
• Excellent organisational and time management skills. Ability to prioritise work to meet deadlines.
• The ability to multitask, ensuring all details are captured and addressed
• IT literate primarily with Microsoft Outlook, Word and online booking, etc. Excel & Microsoft Dynamics are a bonus.
• Flexible with regard to work times.
• Confident in talking to and engaging people face to face and virtually / via telephone.
• Personable, with experience in a similar role & maintaining a welcoming environment.

Terms and Conditions of Employment
Please note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.

Job Types: Full-time, Permanent

Pay: £12.72-£13.21 per hour

Expected hours: 39 per week
8.30 am-5 pm Monday – Thursday
8.30 am-4 pm Friday

Benefits:

• PRP – Profit-related pay
• Company Pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• On-site parking
• Store discount

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person – Long Eaton, Nottingham

Click 'Apply' to forward your CV.

Job Requirements:

'Executive Assistant', 'Front of House', Admin