Executive Assistant

ServiceNow, Inc.; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology company in London seeks an experienced Executive Assistant to support VP level executives. The role requires 10+ years of experience in a global environment, exceptional organizational skills, and proficiency in tools like Microsoft Office Suite and Concur. The ideal candidate must effectively manage multiple priorities and foster a collaborative work environment.

Benefits

Flexible work environment

Health benefits

Career development opportunities

Qualifications

• 10+ years of experience supporting VP level executives.
• Experience with AI-powered tools and automating workflows.
• Exceptional attention to detail and ability to manage priorities.

Responsibilities

• Schedule appointments and maintain complex calendars.
• Coordinate internal and external meetings across time zones.
• Arrange travel and maintain expense reports.

Skills

Organizational skills

Communication skills

Problem-solving

AI integration

Proactive mindset

Tools

Microsoft Office Suite

Zoom

Concur

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks — including proactive diary management and ownership of logistics.

• Coordinate and schedule internal and external meetings, including customer-facing engagements, while executing seamlessly across time zones and short-notice changes.

• Arrange all travel to ensure consistency within company procedures, including overseas multi-destination trips, often at short notice, while supporting the organization in obtaining necessary travel documents such as Visa/passports.

• Maintain and reconcile Leadership expenses and credit cards in compliance with policy, including detailed attention to Concur processes.

• Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures.

• Provide planning and logistical support with a high degree of autonomy and freedom, ensuring all aspects of executive support run smoothly.

• Optimize usage of leadership time by making decisions regarding short-term priorities and work activities.

• Act as a team player and peer mentor — someone who can be a buddy, bring experience, and help others grow.

To be successful in this role you have:

• 10+ years of experience supporting VP level executives, ideally in a global environment, with a proven track record of managing complex and shifting priorities.

• Demonstrated experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Highly organized with exceptional attention to detail, outstanding communication skills, and the ability to manage a variety of high-priority projects across multiple management and professional levels.

• A proactive mindset with strong forward-planning capabilities and a self-starter approach to problem-solving and execution.

• A professional demeanor, strong soft skills, and the ability to build trust.

• A positive, personable, can-do attitude and the ability to thrive in a fast-paced, evolving environment.

• Proficiency in Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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