Executive Assistant

Ofgem; Glasgow; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Civil Service Pension scheme

30 days annual leave after 2 years

Hybrid working (office presence as/if)

Job summary

Ofgem in the United Kingdom is seeking an Executive Assistant to support Directors and senior leaders. This senior role offers exposure to strategic decision-making, with responsibilities spanning diary management, stakeholder liaison, information flow, and cross-team coordination.

You will operate in a fast-paced regulatory environment, balancing discretion, excellent organisation, and professional judgment to enable leaders to focus on priorities.

Qualifications

• Significant EA experience supporting Directors or senior leaders.
• Excellent organisational capabilities and attention to detail.
• Strong judgement, discretion and ability to manage priorities independently.
• Experience supporting multiple Directors within HR/Technology is valuable.
• Excellent communication and relationship-building skills.

Responsibilities

• Proactively manage the Director(s) time and forward plan to align with priorities.
• Strategic support to ensure efficient decision-making and delivery.
• Manage internal and external stakeholder relationships professionally.
• Coordinate papers, briefs and materials with Private Secretaries in good time.
• Keep Directors updated on pertinent information and risks.

Skills

Executive Assistant experience

Diary management

Stakeholder management

Communication skills

MS Office & OneNote

Tools

MS Office

OneNote

Job description

At the centre of Great Britain’s energy regulation, Ofgem protects consumers, oversees the energy sector and needs leadership that can focus on the decisions that matter most. We’re looking for an Executive Assistant to join us and play a central role in enabling our leaders to deliver for consumers and the future of Britain’s energy system.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent role with the chance to move beyond traditional administrative support and operate at the heart of important business activity. Working alongside Directors and senior leaders, you’ll gain valuable exposure to organisation-wide priorities and the strategic decision-making that shapes our work.

This highly visible role will give you insight into digital transformation, people strategy, organisational change and operational delivery, while enabling you to build relationships across multiple teams and functions. You’ll become a trusted presence within a fast-moving senior environment, combining excellent organisation with judgement, discretion and strategic awareness to help leaders focus on delivering their priorities.

We’re looking for someone with significant Executive Assistant experience supporting Directors or senior leaders, excellent organisational capabilities and the confidence to operate effectively within a busy and demanding environment. You’ll bring exceptional attention to detail, strong communication and relationship-building skills, sound judgement and discretion, alongside the ability to manage competing priorities independently. Experience supporting multiple Directors within an HR and/or Technology directorate would also be valuable.

In return, you’ll gain senior-level exposure and the chance to broaden your professional experience while contributing to work with a meaningful impact on consumers and the UK’s energy future. You’ll also discover an inclusive and collaborative organisation committed to flexibility and employee development, various location options and an extensive package of benefits and perks.

We have a critical purpose to protect consumers while helping deliver a clean, more affordable and secure Net Zero energy system. Join us and put your executive support expertise at the centre of an organisation shaping Britain’s energy future, enabling senior leaders to focus on the strategic priorities that make a meaningful difference.

Key Responsibilities

• Proactively manage the Director/s time and forward plan to ensure their diary aligns with strategic priorities and organisational objectives, enabling them to operate effectively and focus on high-value activity.

Strategic Support

• Proactively manage the Director/s time and forward plan to ensure their diary aligns with strategic priorities and organisational objectives, enabling them to operate effectively and focus on high-value activity.

Stakeholder Management

• Effectively manage complex internal and external stakeholder relationships, acting as the first point of contact and handling all enquiries professionally to promote a positive image of the directorate and wider organisation.
• Develop and maintain strong working relationships across the directorate and the organisation to ensure seamless collaboration and high-quality support for the Director/s.

Information Flow & Co-Ordination

• Work closely with Private Secretaries to ensure the Director/s receives all required papers, briefs and materials in good time, allowing sufficient opportunity for review, feedback and preparation ahead of meetings.
• Brief and update the Director/s and Private Secretaries on pertinent information, risks or developments to ensure they are equipped to function effectively in their roles.
• Undertake any additional tasks commensurate with the role, as required by the Director/s or Private Secretaries, to support the smooth running of the directorate.

Key Outputs and Deliverables

• Proactively manage the Director/s diary, ensuring their time is managed efficiently and aligns with their strategic priorities.
• Effectively manage complex key external and internal stakeholder relationships, acting as the initial point of contact for stakeholders and handling all queries in an efficient and professional manner to promote a positive image of the directorate.
• Develop and maintain excellent working relationships with colleagues within the directorate and across the wider organisation, to ensure a high level of service to the Director/s.
• Work with Private Secretaries to ensure the Director/s receives relevant papers and briefings for meetings in a timely manner, so that they have sufficient time to absorb the content and provide any feedback prior to meetings.
• Brief and update the Director/s and Private Secretaries with any pertinent information that may be required by them to function effectively in their roles.
• Any other tasks commensurate with the role that are required by the Director/s or Private Secretaries.

Key Skills and Capabilities

• Demonstrates strong strategic thinking and problem-solving skills to anticipate issues and provide actionable recommendations.
• Strong strategic awareness with the ability to anticipate the Director/s priorities and plan accordingly.
• Excellent organisational and diary management skills, with proven ability to coordinate complex schedules.
• Highly effective communication skills, with the confidence to engage and influence senior stakeholders.
• Ability to build and maintain strong working relationships across the organisation and with external partners.
• Strong information handling skills, with the ability to distil complex material into clear, actionable insights.
• Exceptional attention to detail and accuracy, with the ability to manage competing priorities under pressure.
• High level of discretion, professionalism and sound judgement when managing confidential or sensitive information.
• Proficiency in MS Office, OneNote and digital tools, with the ability to adapt to new systems and processes.

Person specification

• Confident EA with a proven track record of working at Director/Deputy Director level, ensuring the allocation of a Director/s time is proactively managed and aligns with strategic priorities (LEAD CRITERIA)
• Ability to multi-task and remain calm when working in a fast-paced environment, with a patient and logical approach to analysing information effectively to solve problems.
• Exceptional attention to detail and organisational skills with proven ability to identify priorities and actions efficiently and effectively without supervision.
• Strong interpersonal skills with the ability to communicate confidently at all levels and establish a strong rapport with senior leaders, both internally and externally, using diplomacy, tact and influencing.
• Experience of dealing with matters of a highly confidential nature and acting appropriately.
• Highly proficient with the MS Office suite, OneNote and document management.
• Experience working in a government, regulatory, or public sector environment.

Alongside your salary of £38,021, OFGEM contributes £11,014 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

fgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.