Exec Dir, Clinical Pharmacy Services

UMass Chan Medical School; Shrewsbury; On-site; GBP 80,000 - 120,000; Full time

Job summary

UMass Chan Medical School is seeking an Executive Director for Clinical Pharmacy Services to lead and manage pharmacy programs, focusing on business development and customer satisfaction. This role requires strategic leadership to drive revenue growth and maintain program integrity while ensuring quality service delivery across various contracts.

Qualifications

• Experience in leading pharmacy programs and managing diverse teams.
• Proven track record in business development and sales strategies.
• Strong customer relationship management skills.

Responsibilities

• Provide leadership and direction across all pharmacy programs.
• Formulate and implement business development strategies.
• Act as the main customer liaison and ensure service quality.

Skills

Leadership

Business Development

Customer Satisfaction

Sales

Consulting

Job description

Join to apply for the Exec Dir, Clinical Pharmacy Services role at UMass Chan Medical School

Under the general direction of the Managing Director, Health Systems Solutions or designee, the Executive Director (ED) of Clinical Pharmacy Services (CPS) is responsible for providing leadership, direction, and guidance across all pharmacy programs, including sales, business development, service delivery, consulting, and product development.

This position primarily formulates and implements new business development strategies, marketing, and sales efforts to achieve revenue and margin growth aligned with the strategic plan of UMass Chan and ForHealth Consulting. The ED acts as the main customer liaison, developing, maintaining, and increasing customer satisfaction. The role involves monitoring and addressing emerging business issues, ensuring the integrity and effectiveness of CPS programs, and maintaining existing business lines through ongoing evaluation and process improvements. Overall, the ED manages a diverse portfolio of contracts and staff, ensuring quality service delivery and prioritizing customer satisfaction.