Exceptions Team Administrator

NFU Mutual; Bristol; Hybrid; GBP 24,000; Part time

Job summary

A leading UK insurance company in Bristol seeks a dedicated professional for a part-time hybrid role in claims processing. You'll manage documents, process payments, and build relationships with stakeholders. Ideal candidates are detail-oriented and have experience in the financial services sector. Enjoy a supportive culture with attractive benefits including bonuses and a contributory pension scheme.

Benefits

Annual bonus (up to 10% of salary)

Contributory pension scheme (up to 20%)

25 days annual leave + bank holidays

£20 contribution to a monthly gym membership

Health and wellbeing plan

Employee Volunteering day

15% discount on NFU Mutual insurance policies

Qualifications

• Experience within the insurance or financial services industry is desirable.
• Detail-oriented and resilient professional.
• Proactive with continuous improvement mindset.

Responsibilities

• Manage documents and process claims payments accurately.
• Build strong relationships with regional teams and stakeholders.
• Review and forward unmatched documents to the correct destination.

Skills

Manual data entry

Communication

Teamwork

Self-motivation

Microsoft Office proficiency

Job description

Salary: Up to £24,000 per annum pro rata + bonus + benefits

• Play a vital role supporting our Regional Service Centres and National Underwriting division
• Build relationships with key stakeholders across NFU Mutual
• This is a part-time (21 hours per week) hybrid role with 80% homeworking options and 20% in Bristol after successful training

About the role

We’re seeking a dedicated professional to join our Centralised Exceptions Team, ensuring seamless claims processing and efficient document routing to support our Regional Service Centres. You’ll work three full days/21 hours a week, but we can discuss the best options for you.

In this role, you'll play a key part in maintaining operational excellence by accurately managing documents and processing claims payments with precision, following established guidelines and within your authority limits to meet service level agreements (SLAs).

Your responsibilities will include reviewing and forwarding unmatched or unreferenced documents to the correct destination, liaising with policyholders, regions, agents, and suppliers as needed. You’ll securely handle and distribute cheques and valuable items while ensuring compliance and security protocols are met.

Effective collaboration is essential. Building strong relationships with regional teams, policyholders, agents, and suppliers will be crucial to enhancing overall performance and customer experience.

About you

You’re a resilient and detail-focused professional who thrives in collaborative environments and embraces challenges with a proactive mindset. Your inquisitive nature drives you to seek out improvements and efficiencies, making you a valuable contributor to any team. Any experience within the insurance or financial services industry is highly desirable.

You bring:

• Demonstrated expertise in manual data entry, ensuring speed and precision in high-volume processing.
• Excellent communication and teamwork abilities, enabling effective collaboration with colleagues, policyholders, and stakeholders.
• A self-motivated and independent approach, with the ability to manage tasks efficiently while upholding high standards.
• A continuous improvement mindset, always looking for ways to enhance processes and outcomes.
• Strong proficiency in Microsoft Office and general computer literacy, essential for day-to-day operations.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognize that some candidates may experience barriers during the recruitment process. We encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, and we welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £24,000 per annum Pro Rata
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy to help you balance work and family responsibilities
• Access to savings at High Street brands, travel, and supermarkets
• £20 contribution to a monthly gym membership – T&Cs apply
• Health and wellbeing plan with cashback for dentist, opticians, physio, and more
• Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years, we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work”. Our Gallup Exceptional Workplace 2025 award was awarded with Distinction, and we are the first UK-based company to receive a Gallup Exceptional Workplace for ten consecutive years. We are also featured in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, and the Glassdoor Best Places to Work UK List 2023 and 2024. Additionally, we are a certified UK Top Employer by the Top Employers Institute in 2023, 2024, and 2025.

We offer a supportive culture where we empower and inspire our people to perform, provide opportunities to grow, and recognize and reward their contributions. Our staff are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, ensuring our success now and in the future.

Our office is located at:

3rd & 4th Floor
10 Temple Back
Bristol
BS1 6FL

We are a leading provider of General Insurance and Financial Services. From our strong farming roots, we’ve grown to become a UK-wide organization, turning over £1 billion annually. Despite our growth, we remain committed to being customer-focused, down-to-earth, and dedicated to the rural communities we serve.

Our ethos of trust, respect, and personal service is at the core of all we do, helping us build an enviable reputation for member loyalty. With over 110 years in business, we have big ambitions for the future and are looking for talented people to join our team—people like you.