Exams Officer Support Advisor

AQA; Manchester; Hybrid; GBP 34,000 - 39,000; Full time

Job description

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

International Exams Support Officer

OxfordAQA

12 months Fixed Term Contract
Manchester: £34,110 - £38,030
Hybrid Remote

AQA is much more than just an awarding organisation; our purpose is to advance education by enabling teachers and students to realise their potential. We exist to make a positive difference in the world by bringing out the best in teachers and students.

Joining the Customer & Sales Team as an Exams Officer Support Adviser, you will play a key role in ensuring we provide Exams Officers with a high-quality service that sets us apart as an organisation. You will be part of the International Delivery Group (IDG), a cross-functional and cross-organisational team responsible for all aspects of series delivery for OxfordAQA. Working collaboratively, you will help ensure communications and website information are accurate, useful and timely while supporting the resolution of queries. Additionally, you will support the international and regional teams in building positive relationships with Exams Officers in schools, empowering them to become advocates for OxfordAQA.

As one of the six Exams Officer Support Advisers, you will be supporting international and regional teams from our Manchester office. Availability is required during the exam series, including early mornings (from 7 am) during results weeks. Some occasional international travel may be required as part of the role.

What’s in it for me?

• A chance to ensure Exams Officers' voices across the country are heard.
• This role will put you right at the heart of our customers driving advocacy, quality, and change as part of a brand new purpose-led team.
• A real and tangible impact on the lives of students and teachers across the UK.
• A focus on personal and professional growth and development.
• Access to an enhanced contributory pension scheme which could see you paying in 7% and AQA contributing 11.5% (Other options available).
• 25 days annual leave with Bank Holidays and extra closure days at Christmas on top.
• Corporate access to the Headspace app and an employee assistance program.
• Newly refurbished office with a variety of individual and collaborative workspaces, a subsidised eatery, a games room, a yoga room, and onsite gym.

What do I need to be successful?

• Experience working with centres delivering general qualification exam series (e.g., high schools or colleges), ideally as an Exams Officer.
• A customer-first mindset with a commitment to putting customers at the heart of decision-making.
• Delivery-focused, with a logical approach to problem-solving and prioritisation.
• Knowledge of business process and organisational change methodologies, with a track record in implementing and embedding change.
• Excellent relationship management skills to effectively manage stakeholders at multiple levels.
• Expertise in using Management Information (MI) to provide data insights and drive continuous improvement.
• Experience working closely with regulatory organisations.
• A current, up-to-date DBS certificate or willingness to undergo a DBS check upon appointment.

What Next?

Upload your most recent CV along with a cover letter highlighting your transferable skills and motivation for this role.

Applications close at 23:59 on Friday 11th April.

Interviews will take place in the Manchester office on Friday 2nd May.

Recruitment Agencies

We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.