Exam Invigilator - Bournemouth

Civil Aviation Authority; England; Presencial; GBP 17.000 - 25.000; Jornada completa

Descripción de la vacante

The CAA is hiring an Exam Invigilator for Bournemouth to provide admin and invigilation during exams across UK venues. The role requires reliable, detail-oriented candidates with strong MS Office skills and a track record of customer service in an exam setting.

This casual contract involves travel to various venues, adherence to regulatory checks, and working to set schedules. BPSS clearance is required; closing date 17 November 2026; interview w/c 23 November 2026 via MS Teams.

Formación

• Typically, role holders will have comprehensive customer service and administration skills and ideally previous invigilation experience.
• Excellent working knowledge of Microsoft Office and using bespoke databases and systems are essential
• You should have a methodical approach with a very good attention to detail and be used to managing your own caseload of work.
• You must be flexible with a positive “can-do” attitude and able to work to set processes
• An excellent communicator who is used to working as part of a team as a remote worker and must be able to work to set deadlines and under pressure.

Responsabilidades

• Provide a comprehensive administrative and/or support service for customers
• Produce documentation such as attendance sheets, workbooks or other paperwork relevant to the exam
• Undertake any necessary checks and verifications in administrative activities that are required under regulation
• Maintain accurate records where appropriate for regulatory compliance
• Handle enquires from internal and/or external customers – in some cases this may be frontline applicants and maybe required to provide advice and guidance within agreed parameters
• Liaise with colleagues elsewhere in the CAA as and when required
• Provide coaching and training to colleagues as required
• Liaise with external authorities and entities where required
• Travel to other venues in the UK when required to cover holidays and sickness
• Travel to Gatwick 1 day a year to attend refresher training

Conocimientos

Customer service

Administration

Invigilation experience

Microsoft Office

Attention to detail

Herramientas

Microsoft Office

Bespoke databases/systems

Descripción del empleo

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Exam Invigilator - Bournemouth

Location: Bournemouth, GB

Salary: £15.17 per hour

Contract Type: Casual Contract Until 31/02/2026

Security Level: BPSS

Location: Bournemouth Airport Area

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Tuesday 17th November 2026

Interview Date: W/C Monday 23rd November 2026 (Over MS Teams)

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The purpose of the role of invigilator for the Shared Service Centre is to provide a range of administrative and support services to exam centres by invigilating exams on a set timetable.

Key Responsibilities

• Provide a comprehensive administrative and/or support service for customers
• Produce documentation such as attendance sheets, workbooks or other paperwork relevant to the exam
• Undertake any necessary checks and verifications in administrative activities that are required under regulation
• Maintain accurate records where appropriate for regulatory compliance
• Handle enquires from internal and/or external customers – in some cases this may be frontline applicants and maybe required to provide advice and guidance within agreed parameters
• Liaise with colleagues elsewhere in the CAA as and when required
• Provide coaching and training to colleagues as required
• Liaise with external authorities and entities where required
• Travel to other venues in the UK when required to cover holidays and sickness
• Travel to Gatwick 1 day a year to attend refresher training

About You

Typically, role holders will have comprehensive customer service and administration skills and ideally previous invigilation experience.

Excellent working knowledge of Microsoft Office and using bespoke databases and systems are essential

You should have a methodical approach with a very good attention to detail and be used to managing your own caseload of work.

You must be flexible with a positive “can-do” attitude and able to work to set processes

Able to work on your own initiative and effectively manage own workload and prioritise efficiently.

An excellent communicator who is used to working as part of a team as a remote worker and must be able to work to set deadlines and under pressure.

What Can We Offer You?

We offer a great deal of flexibility and for the right candidate the option to work in various venues across the UK. You will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS - To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme . If you require any adjustments during the recruitment process, please let us know.

Use of Artificial Intelligenceby candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factuallyaccurateand taken directly from your own experience. Where plagiarism has beenidentified(presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

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