Events Technician

System One; City Of London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One is seeking an Events Technician in London to work on-site with a major professional services client. You will collaborate with Senior Technicians to deliver end-to-end event production, including AV/ streaming, and on-site support for live and virtual broadcasts.

The role emphasizes learning through mentorship, problem-solving, and adaptability across Zoom, Teams, OBS, and vMix platforms to ensure high-quality streams and engaging attendee experiences.

Qualifications

• 1-3 years of professional technical live event production or broadcast experience.
• Proficient in operating a range of installed AV equipment.
• Excellent verbal and written communication, able to explain complex technical concepts to non-technical stakeholders.
• Ability to prioritise urgent technical needs and tasks.
• Experience with various event formats (Q&A, training events, town halls).

Responsibilities

• Work as event lead and as support to ensure the technical success for all live events and broadcasts.
• Provide top-class customer service, acting as primary contact for event coordination and explaining services to stakeholders.
• Proactively schedule pre-production meetings for high profile events.
• Operate a range of installed AV systems including audio mixing, routing, and video switching.
• Set up and operate virtual/hybrid events using Zoom and Microsoft Teams Town Hall.
• Troubleshoot in venue spaces and maintain AV equipment.
• Contribute to SOPs and assist with process improvements.

Skills

Self starter

Interpersonal skills

Clear communication

Prioritisation

Cross-functional teamwork

Explain technical concepts

Learning mindset

Tools

OBS Studio

vMix

Zoom

Microsoft Teams

Job description

Primary Function

We are seeking an Events Technician in London to work onsite with our client who is one of the world’s largest professional services organisations.

This role is responsible for working within a team of Senior Technicians and Technicians to deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and event management.

The ideal candidate should have a technical events background with an understanding of streaming and signal flow in an event operations environment. The candidate requires a strong desire to learn and develop through training and mentorship as well as possessing problem solving skills.

Duties & Responsibilities

Work as event lead and as support to ensure the technical success for all live events and broadcasts

Provides top-class customer service skills, acting as primary contact for event co-ordination and being able to explain our services to technical and non-technical event planners as needed

Proactively schedule pre-production meetings for high profile events

Consistently delivers above and beyond service to our partners

Understands how to communicate difficult/sensitive information tactfully

Operates a range of installed AV systems, including advanced audio mixing (digital consoles, routing, EQ, dynamics), seamless video switching between multiple sources

Using best practices to set-up and operate broadcast grade and PTZ cameras for optimal live event recording and viewing for remote attendees

Willingness to learn other event audio-visual systems as required

Scheduling of record systems to ensure accurate event recording

Adheres to broadcast standards for remote and recorded attendees

Set-up, operation, hosting and administration of virtual and hybrid events, utilising platforms such as Zoom, Microsoft Teams Town Hall

Advising users on appropriate solutions based on their needs and guiding them on best practices

Knowledge of virtual technologies including Zoom, Teams, Webcasting as well as streaming protocols such as RTMP, SRT and HLS

Configuration and Operation of software such as OBS Studio and vMix as well as Hardware encoders, optimising settings for high-quality, stable streams

Familiarity with Content Delivery Networks (CDNs) and steaming service dashboards for monitoring stream health and managing network bandwidth requirements

Able to perform troubleshooting in venue spaces

Maintains audio visual equipment as required

Escalates equipment failures as appropriate and assists with the resolution as needed to maintain service levels

Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements

Executing power down/up of equipment, often involving out-of-hours commitments

Gives input in the Creation of SOP documents and ensures they are being followed

Performs other ad hoc duties as required by the business

Skills & Qualifications

Self starter that can demonstrate taking ownership of tasks, seeks out methods for constant improvement and open to learning and growth opportunities.

Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team

Excellent clear and concise communication skills (verbal & written) including explanation of complex technical concepts to non-technical stakeholders

Ability to prioritise urgent technical needs and tasks

Understanding and experience of various event formats, including Q&A, training events, town hall meetings etc

Professional demeanor and poise, maintaining composure under pressure

Strong interest in technology and agility at learning new products and features

Education & Experience

1-3 years of professional technical live event production or broadcast experience

Proficient in operating a range of installed AV equipment

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.