Events Supervisor

Haymarket Hotel; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading luxury hotel in London is seeking an Events Supervisor to oversee and enhance guest experiences during events. This role requires strong leadership skills, organizational capabilities, and a commitment to providing exceptional service. The ideal candidate has a background in hospitality and a passion for creating memorable moments. Join our vibrant team and contribute to our continued success.

Benefits

Competitive hourly rate of £19.00 - £21.00

Access to Wagestream for financial wellbeing

Health cash plan for various therapies

Discounted cinema tickets and gym membership

Complimentary meals on shift

Flexible scheduling without split shifts

Ongoing training and professional development

Regular team activities and fitness sessions

Qualifications

• Proven experience in supervising a team, preferably in events or hospitality.
• A passion for delivering exceptional customer service and a keen eye for detail.
• Confidence in your communication skills and the ability to engage with guests and team members effectively.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving.

Responsibilities

• Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards.
• Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive and collaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operations and guest satisfaction.
• Continuously seek opportunities to enhance the guest experience and improve event processes.

Skills

Customer service

Team leadership

Organizational skills

Communication

Attention to detail

Job description

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Are you passionate about delivering
exceptional service and creating memorable experiences? We have an exciting
opportunity for an Events Supervisor to join our highly successful team at
Haymarket Hotel, part of the prestigious Firmdale Hotels.

Firmdale Hotels is renowned for its unique
design, vibrant atmosphere, and exceptional hospitality. Our award-winning
hotels are located in the heart of London and New York, each offering a
distinctive blend of comfort, style, and service. At Firmdale, we pride ourselves
on our commitment to excellence and our dedicated team who make it all
possible.

As an Events Supervisor, you will play a
pivotal role in ensuring our guests receive inspirational service during their
events. You will work closely with our Events team, demonstrating your
exceptional attention to detail, organisational prowess, and interpersonal
skills. Your confidence and strong communication abilities will be key in
engaging with guests and leading your team to success.

Responsibilities:

• Supervise and coordinate the setup and execution of events, ensuring all
  details meet the highest standards.
• Provide exceptional customer service, acting as the main point of
  contact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive and
  collaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest level
  of cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operations
  and guest satisfaction.
• Continuously seek opportunities to enhance the guest experience and
  improve event processes.

What you Need:

• Proven experience in supervising a team, preferably in events or
  hospitality.
• A passion for delivering exceptional customer service and a keen eye for
  detail.
• Confidence in your communication skills and the ability to engage with
  guests and team members effectively.
• Strong organisational skills and the ability to multitask in a
  fast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving.

What
We Offer:

• Competitive hourly rate of £19.00 - £21.00 inclusive of service charge
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage