Events Sales Specialist

Tiger Recruitment; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking an Event Sales Executive to join their dynamic team. This role involves converting inquiries into confirmed bookings, managing client relationships, and supporting sales strategies to maximize revenue. You will be responsible for ensuring excellent customer service and maintaining a strong knowledge of venue capabilities. If you have a passion for events and a knack for sales, this is a fantastic opportunity to develop your career in a vibrant environment. Join a B Corp Certified company committed to social and environmental improvement.

Qualifications

• 1-2 years of relevant sales experience required.
• Degree in Hotel/Event Management preferred.

Responsibilities

• Convert enquiries into confirmed bookings to achieve sales targets.
• Build strong customer relations to increase repeat business.
• Support sales and marketing strategies to maximize revenue.

Skills

Sales Experience

Customer Service

Communication Skills

Organizational Skills

CRM Proficiency

Microsoft Office

Education

Degree in Hotel/Event Management

Tools

CRM Systems

Job description

Job Title: Event Sales Executive

Role Type: Temp to Perm, starting ASAP

Reporting: Head of Event Sales

Department: Event Sales

Salary: Up to £33,000 - depending on experience

Responsibilities & Key Duties:

• Answer incoming enquiries and convert from prospect event to confirmed booking, to achieve sales targets and revenue.
• Ensure all incoming enquiries are answered in a timely manner and managed appropriately.
• Prepare and present effective enquiry replies and proposals.
• Adhere to Event Sales team Standard Operating Procedures
• Maintain excellent knowledge of venue capabilities to aid sales, site visits and offer support to Event Planners.
• Host professional site visits to showcase the events space to existing and potential clients including clear booking with clients and having all needed information to hand during appointment
• Demonstrate exemplary use of CRM system
• Building strong customer relations to increase repeat business, and maintaining of client database.
• Proactively propose up-selling or cross selling opportunities to maximise revenue and improve guest experience, seeking external quotes on the clients behalf where needed.
• Ensure all event bookings are contracted in timely fashion and accurate manner, with e-signing encouraged through the use of CRM system
• Ensure signed contracts are received by clients
• Once signed contract is received, introduce client to Event Planners in a timely and professional manner.
• Work with Event Sales Manager and Senior Event Sales Manager to ensure that all event deposits are received within 5 working days
• Work with Event Sales Manager and Senior Event Sales Manager to ensure all event bookings are paid 30 days prior to event date as per event contracts.

Event planning
• Collate details on CRM regarding event plans pre-confirmation to assist with later planning of confirmed bookings. This includes detail of payment dates, scheduled planning calls, deadline for menu choice and final numbers / allergens deadlines.
• Where appropriate needed, meet and greet clients on arrival

Business development and sales planning
• Support the delivery of sales and marketing strategies with the intention of maximising revenue and profit
• Support competitive market research when requested to review pricing and experienced service, propose improvements when appropriate.
• Develop/maintain knowledge of market trends, competition and customers.
• Attend industry trade shows with the rest of the Sales Team and other community or industry event / meetings when required

Customer service
• Handle all telephone calls in a polite and professional manner
• Consistently achieve a high level of customer satisfaction
• Build strong working relationships
• Escalate client complaints to Senior Event Sales Manager & Senior Event Planning Manager for reply and follow up.

Skills & Experience

• 1 - 2 years of relevant work experience in sales position
• Preferably degree level education in Hotel/Event Management
• Excellent written and oral communication
• Excellent organisational skills
• Proficient with Microsoft Office
• Experience with different CRM systems preferable
• Network of highly influential and high achieving contacts



Job ID 91458JU

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.