Events Operations Assistant Manager

TN United Kingdom; Great Yarmouth; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Events Operations Assistant Manager to join their prestigious hotel team. This role emphasizes a culture of inclusiveness, creativity, and exceptional service. You will lead a dynamic team in delivering unforgettable experiences across beautiful parkland settings. The ideal candidate will embody the company's values and thrive in a fast-paced environment, ensuring guest satisfaction through effective communication and teamwork. This position offers generous benefits, including complimentary stays at luxury hotels and a contributory pension scheme, making it a fantastic opportunity for passionate hospitality professionals.

Benefits

Generous Employee Introductory Scheme

12 Complimentary Stays Annually

Team Awards and Incentives

Contributory Pension Scheme

Online Benefits & Discounts

Life Assurance

Complimentary Uniform Laundering

Free Meals on Duty

Cycle to Work Scheme

Occupational Health Services

Qualifications

• Experience in a luxury 5-star hotel environment.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Lead and coach the Events team to deliver exceptional service.
• Coordinate guest stays and ensure memorable experiences.

Skills

Leadership

Customer Service

Communication Skills

Teamwork

Creativity

Flexibility

Education

Experience in Luxury Hospitality

Proficiency in English

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Events Operations Assistant Manager, Sunningdale

Client:

Dorchester Collection

Location:

Sunningdale, United Kingdom

Job Category:

Hospitality

EU work permit required: Yes

Job Reference:

1dcb1335bd74

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Position Overview

Join us as an Events Operations Assistant Manager at Coworth Park Hotel, recognized as one of The Sunday Times Top 10 Best Places to Work in 2024. We foster a culture of inclusiveness, driven by our values of passion, personality, respect, collaboration, and creativity. We believe diverse perspectives enrich our culture and contribute to our success.

The Events Operations Assistant Manager supports the leadership of our Events teams to uphold the highest standards. Well-trained yet always aware of their primary goal: creating lifelong memories for our guests.

What you'll get

We value our employees and share our success with them. Benefits include:

• Generous Employee Introductory Scheme
• 12 complimentary stays annually at Dorchester Collection Hotels with breakfast
• Team awards and incentives
• Contributory pension scheme from day one
• Online benefits & discounts
• Life assurance for all team members
• Complimentary uniform laundering
• Free meals on duty at staff restaurants
• Cycle to work scheme
• Occupational health services, including massages and health clinics
• Social events like winter ball, summer party, and pub quizzes

What you'll do

The role demands energy, consistency, and creativity. Key responsibilities include:

• Assisting in leading and coaching the Events team to deliver exceptional service across 240 acres of parkland, including luxury food and beverage service in various settings.
• Supporting the smooth operation of departments to ensure the best guest experience.
• Living our core values of Personality, Passion, Respect, Working Together, and Creativity to build our legacy.
• Coordinating and planning guest stays through interdepartmental communication to ensure memorable experiences.
• Maintaining effective communication across departments and the extended hotel team.
• Managing staff welfare, morale, performance reviews, and training as a senior team member.

What you'll bring

• Embodiment of our Vision, Values, and Culture as an ambassador.
• Celebration of individual personalities and passions, fostering teamwork within the hotel and collection.
• Understanding and valuing guest relationships, prioritizing kindness over process.
• Flexibility to adapt in a fast-paced environment.
• Proficiency in English for communication.
• Previous experience in a luxury 5-star hotel.
• Excellent English communication skills, both written and spoken, and good IT skills, including Microsoft Office.