Events Marketing & Communications Specialist

Big Green Coach Limited; Birmingham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Private Health Insurance

Professional development and training

Attend festivals and events

Paid accommodation and travel when on‑

Employee discounts

Regular staff socials

WFH Fridays during quieter periods

Job summary

Big Green Coach is seeking a proactive communicator to support daily marketing and communications activities. You will update website content, help craft customer information and coordinate across email, CRM and social channels.

You will work with the Head of Marketing and Communications and the Customer Service team to ensure consistent, informative content and a high-quality customer experience across live events and campaigns.

Qualifications

• Proven experience creating written and digital content.
• Excellent written and verbal communication skills.
• Strong organisational and administrative skills.
• Good knowledge of social media platforms.
• Creative, organised and detail-oriented.
• Confident using digital tools and platforms.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving skills.
• Proactive, enthusiastic and eager to learn.
• Genuine passion for marketing and communications.
• Ability to work independently and as part of a team.
• Genuine interest in live events and festivals.
• Experience with WordPress, CRM, Adobe and social media management tools is desirable.
• Keen to develop and progress within marketing and communications.

Responsibilities

• Support the Head of Marketing and Communications with the delivery of day-to-day marketing and communications activity.
• Update and maintain Big Green Coach website content, including event, ticket and key customer information pages.
• Ensure website content is accurate, up to date and presented in line with BGC brand guidelines.
• Support the Customer Service Supervisor with customer forms, contact lists and the organisation of customer information and communications.
• Assist with organising and uploading customer contact data to support targeted and timely communications.
• Support the delivery of pre-event, event-day and post-event customer communications, ensuring customers receive clear and relevant information at the right time.
• Assist with creating, updating and maintaining customer communications across email, CRM and other relevant channels.
• Work closely with the Social Media & Communications Manager to support communications and content.
• Assist with event marketing and communications activity, including coordinating information and content across internal teams and event partners.
• Support the wider team with customer experience improvements, ensuring communications are clear, helpful and consistent throughout the customer journey.
• Assist with general marketing administration, content updates, research and reporting as required.
• Support content gathering and marketing activity during the summer festival season and participate in on-site operational activity where required.
• Maintain Big Green Coach's tone of voice and brand standards across all customer-facing communications.
• Undertake other reasonable duties within the scope of the role as required by the Head of Marketing and Communications.

Skills

Writing skills

Social media

Organisational

Digital tools

Tools

WordPress

CRM

Adobe

Job description

Big Green Coach is seeking a proactive communicator to support daily marketing and communications activities. You will update website content, help craft customer information and coordinate across email, CRM and social channels.

You will work with the Head of Marketing and Communications and the Customer Service team to ensure consistent, informative content and a high-quality customer experience across live events and campaigns.