Events Marketing & Administration Assistant

emap; Croydon; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Health plan

Life assurance

Private GP access

Seasonal flu jabs

Learning & development opportunities

Excellence Awards

Job summary

emap, part of Metropolis Group, is seeking an organised administrator to support Metropolis Education and partner schools. Based in East Croydon, the role covers sales support, invoicing, social media, events, logistics and research with travel for UK and overseas events.

You will work closely with the sales team to ensure timely responses and smooth day-to-day operations, interacting with clients and internal teams to maintain high service levels.

Qualifications

• Highly organised with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication; confident handling client enquiries.

Responsibilities

• Raise and manage invoices for events, training and related costs with accuracy.
• Maintain and update databases and records (contacts, meetings, ROI tracking).
• Support education agents, client communications and hosting materials for events.
• Assist with back-office management of ticketing platform and registrations.
• Analyze event data to inform reporting and future marketing decisions.
• Prepare event marketing materials and campaign assets.
• Schedule social media content and assist with email campaigns to clients.

Skills

MS Office

Canva

WordPress

Email marketing

Ticketing systems

Communication

Job description

• Department: Metropolis Education/ UK Boarding Schools
• Base Location: East Croydon
• Employment Type: Full-time, Permanent/Hybrid

Overall Purpose of the Role:

An exciting, varied role in a fast-moving environment where no two days are the same. Working in a small team, you will be responsible for all the administrative duties for Metropolis Education and its partner schools through the support of the sales team, invoicing, social media/marketing, events, logistics, planning, communications and research. The role will involve events in the UK and overseas with some travel expected.

Key Responsibilities:

• Raising and managing invoices for events, training and associated costs, ensuring accuracy and timely follow-up
• Maintaining and updating the key databases and “the Bible”, including:
• Updating contacts and key decision-makers.
• Diarising and tracking termly client meetings.
• Managing ROI tracking, usage summaries and performance reporting
• Education Agent Database (Excel), Helpdesk and prospectus enquiries
• Image libraries, guides, downloadable resources, and internal forms essential to business operations.
• Managing the internal inbox, responding where appropriate and escalating enquiries efficiently
• Sending guides and information packs to parents, prospective and current clients, schools and other contacts as required
• Helping prioritise workload around peak event periods and acting as a point of contact for client enquiries when the core team is overseas, ensuring timely responses and smooth day-to-day operations

Marketing & Events Support:

• Conducting research for UK and overseas events, including identifying and managing new contacts and opportunities
• Supporting event logistics, delegate communications, and preparation materials
• Attending UK and overseas events where required to assist with set-up, delivery and on-the-ground support
• Assisting with the back-office management of the ticketing platform (registrations, attendee data, monitoring bookings)
• Gathering and analysing event data to inform reporting, future planning, and marketing decisions
• Preparing event marketing materials, including leaflets, brochures, event guides, travel guides, and supporting assets
• Administering and scheduling social media content across platforms, and assisting with gathering copy and images for campaigns
• Supporting content planning, campaign delivery, and the scheduling and distribution of email campaigns to prospective and existing clients
• Working closely with colleagues to ensure marketing output is accurate, on-brand and timely

Key Skills:

• Proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
• Knowledge of Canva is a plus
• Knowledge of WordPress is a plus
• Experience with email marketing platforms and ticketing systems is a plus
• Who You Are:
• Highly organised with strong attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Confident handling client enquiries professionally
• Proactive and solutions-focused, able to anticipate needs and elevate issues appropriately
• Comfortable working independently and collaboratively across teams
• Interest in events, marketing, and international markets is advantageous.

Who You Are:

• Highly organised with strong attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Confident handling client enquiries professionally
• Proactive and solutions-focused, able to anticipate needs and elevate issues appropriately
• Comfortable working independently and collaboratively across teams
• Interest in events, marketing, and international markets is advantageous

Who We Are:

We are a small, close-knit team who work in different parts of the country but are very much together. Our work spans events, marketing, and international travel – all while keeping our fantastic clients at the heart of everything we do. Each member of the team wears multiple hats, and we value initiative, attention to detail, and a willingness to step in and support each other – whether that’s managing client enquiries, helping at events, and keeping our systems and communications running smoothly. Micro-managing is not in our DNA, so we hope to find someone who can hit the ground running and isn’t afraid to get stuck in.

What we offer

Learning & Development:

At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.

Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.

To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.

Benefits:

emap is part of Metropolis Group. Together, we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.

• 25 days of annual leave, with the option to buy or sell additional days
• One additional day of leave per year- Celebration Day
• Health plan
• Life assurance
• Private virtual GP access
• Seasonal flu jabs available at the office
• Continuous learning & development opportunities
• In-house Excellence Awards and other innovation projects
• Discounted gym memberships
• Rail season ticket loans
• Annual Summer & Winter Celebrations
• Work from home during August
• Income protection and more

Privacy:

Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy.

Diversity and Inclusion:

We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.