Events Manager

Chartwells Independent; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Chartwells Independent seeks a confident and creative Events Manager in London to oversee all aspects of event planning from internal showcases to high-profile client events. The role demands strong interpersonal skills, problem-solving, and attention to detail, ensuring every event is delivered to the highest standard while enhancing the company's reputation in a prestigious environment.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs and Employee Assistance Program

Learning and development opportunities

WOW Awards for outstanding peers

Paid day off to support a community cause

Qualifications

• Minimum 2 years of experience in hospitality or events.
• Ability to balance multiple priorities in busy environments.
• Clear communication with various stakeholders.

Responsibilities

• Manage the day-to-day events calendar across both buildings.
• Lead all internal and external event coordination.
• Develop communication and planning tools for upselling events.

Skills

Interpersonal Skills

Innovation

Problem Solving

Attention to Detail

Customer Focus

Job description

We’re looking for aconfident and creative Events Manager to join our team at a prestigious client’s offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company.

The role is based primarily in our flagship events space, but will also cover additional flexible-use spaces on site.

From internal creative showcases to high-profile client events, you’ll take ownership from start to finish—ensuring every detail is carefully planned, executed, and delivered to the highest standard. This is a customer-focused, hands-on role where your interpersonal skills, innovation, and ability to think on your feet will be essential.

You’ll be a key ambassador for events within the business—working closely with service providers, agencies, and senior stakeholders, while always looking for new opportunities to improve, inspire, and elevate our events offering.

Contract type:Full-time

Hours: 40 per week (Monday-Friday; shift rota basis between 7.30 AM and 6 PM, with flexibility for overtime as per business needs)

Main Responsibilities

• Manage the day-to-day events calendar across both buildings

Lead all internal and external event coordination—owning the full lifecycle from enquiry to execution

Develop clear communication and planning tools, collateral, and visuals to actively upsell and promote the events offering to agencies

Work closely with catering, AV, front-of-house, cleaning and facilities teams to ensure seamless execution

Provide a proactive, solution-focused approach to troubleshooting during live events

Create and maintain clear Standard Operating Procedures (SOPs) for the events function

Ensure all risk assessments and Health & Safety documentation are in place and up to date

Maintain a professional, safe and welcoming event environment at all times

Offer flexibility in hours to provide coverage for premium or out-of-hours events when needed

Continuously review and evolve processes to drive innovation and improve delivery

Encouraging and praising the team for provision of outstanding service through reward programs (e.g., WOW Awards, Be a Star, and Excellence Awards)

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Have at least 2 years of experience in hospitality or events, covering both admin and operational duties
• Thrive in busy environments and enjoy balancing multiple priorities
• Communicate clearly and confidently with a variety of stakeholders
• Pay close attention to the little details that make a big impact
• Take initiative and enjoy solving challenges calmly and efficiently
• Be approachable, reliable, and a natural team collaborator
• Bring a positive energy and commitment to excellent service

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.