Events Manager

The Caledonian Edinburgh; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in Scottish hospitality is seeking a skilled Event Manager to lead their events team. This role involves managing high-profile events, ensuring client satisfaction, and collaborating across departments to deliver exceptional experiences. With a focus on creativity and attention to detail, you'll play a vital role in enhancing the guest journey and driving sales. Join a team that values growth and offers numerous benefits, including competitive salaries and opportunities for personal development. If you're passionate about hospitality and thrive under pressure, this is the perfect opportunity for you.

Benefits

Competitive Salary

Free Meals

50% Off Food & Beverage

Discounted Leisure Facilities

Discounted Hotel Stays

Recognition Platform

Personal Development Opportunities

28 Days Annual Leave

Flexibility to Purchase Additional Holiday Days

Pension Enrolment

Qualifications

• Previous experience in a senior events role within hotels and hospitality.
• Excellent organizational and administrative skills.

Responsibilities

• Manage and plan successful programs for clients and guests.
• Ensure effective planning and billing procedures for high guest satisfaction.

Skills

Event Management

Organizational Skills

Communication Skills

Numerical Skills

Creativity

Attention to Detail

Education

Experience in Senior Events Role

Knowledge of Hotel Systems

Tools

OnQ

Delphi

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile, and Edinburgh's Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland's capital, we are proud to celebrate The Caledonian's stories, anecdotes, and memories over the last 120 years in Edinburgh.

We would love for you to embark on the journey with us and contribute to our next chapter. We are delighted to be recruiting for a skilled Event Manager within the Group Conference and Meetings & Events team, to act as a Senior lead to our Events Executives and manage and deliver an unrivalled event experience for our guests, within our reimagined dining experiences, event spaces, and newly refurbished 235 guestrooms and suites.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment, and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Competitive Salary, based on experience + Bonus
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• 28 Days of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role:

As an Event Manager for The Caledonian Edinburgh, you will manage and plan successful programs for our clients and guests with meetings, incentives, and social events, through smooth planning experience, overall client satisfaction, and excellent communication across all departments within the hotel.

Reporting to the Assistant Group Conference & Events Manager, you will act as the Senior team member within the Events department, leading by example and supporting our Events Executives to deliver an exceptional guest experience in accordance with our core values of care, connection, and curation.

What a typical working week will look like:

• Receive file handovers from the Sales team for contracted events to then communicate and lead the client through an effective event management journey.
• Communicate clients' needs, event schedules, menu choices, and event inclusions across all departments within the hotel.
• Event manage some of our highest profile events and clients.
• Take inquiries for small meetings and social events, weddings, dinners, and convert these customer inquiries to then deliver to event execution.
• Seek opportunities to increase sales, upsell, and guest satisfaction.
• Ensure effective planning and billing procedures leading to high guest satisfaction.
• Event manage key accounts, events, and annual events.
• Build strong relationships with key customers, both new and repeat events.
• Participate in hotel promotional activities.
• Work effectively with other commercial and operational departments.
• Produce Banqueting Events Orders with full event details for all departments.
• Attend Commercial and Operational meetings to discuss each event in detail.
• Support the Assistant GC&E Manager and Commercial Director with input on reporting and financial performance.

What are we looking for?

• An Events Manager working on behalf of our guests and collaborating with other team members and departments. To succeed, you should demonstrate:
• Previous experience in a senior events role, preferably within hotels and hospitality.
• Excellent organizational and administrative skills.
• A positive attitude and strong communication skills.
• Confidence in numerical skills, reporting, and data analysis.
• Knowledge of hotel systems, with OnQ and Delphi platform familiarity preferred.
• A creative approach to event program ideas.
• Excellent grooming standards.
• Experience working in an events environment.
• Attention to detail.
• Resilience and the ability to thrive under high pressure.