Events Manager

TN United Kingdom; Bracknell; On-site; GBP 36,000 - 42,000; Full time

Job summary

An established industry player is seeking a dynamic Meetings & Events Sales Manager to join their prestigious venue in Bracknell. This exciting role involves managing all aspects of meetings and events, ensuring exceptional service and memorable experiences for guests. The ideal candidate will possess strong leadership and customer service skills, with a proven track record in sales and team management. Join a vibrant team dedicated to excellence in the hospitality industry and take your career to the next level in a supportive and engaging environment.

Benefits

Free Leisure Club membership

Discounted spa treatments

Health Assured Employee Assistance Programme

Perks at Work offering huge retail discounts

Discount on hotel accommodation and food

28 Days holiday (Including Bank Holidays)

Free meals on duty

Free car parking on site

Qualifications

• Proven record in managing teams and delivering exceptional service.
• Strong focus on meeting business targets for revenue and occupancy.

Responsibilities

• Manage reservations and maintain relationships with corporate clients.
• Ensure high levels of customer satisfaction and handle feedback professionally.

Skills

Customer Service

Communication

Organizational Skills

Sales Techniques

Leadership

Tools

Opera Sales

Delphi

Job description

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Office Angels are currently recruiting for a Meeting & Events Sales Manager for our client based in Bracknell.

Salary: £36, per annum

• Free Leisure Club membership
• Discounted spa treatments
• Health Assured Employee Assistance Programme
• Perks at Work offering huge retail discounts on your online shopping
• Discount on hotel accommodation and food
• 28 Days holiday (Including Bank Holidays)
• Free meals on duty
• Free car parking on site

Our client, a prestigious 4-star venue located in Bracknell, is seeking a dynamic and results-oriented Meetings & Events Sales Manager to join their team. As a key player in the hospitality industry, our client is committed to providing exceptional service and creating memorable experiences for their guests.

This is a busy, demanding role and will require a proven record in a similar position. Responsible for every aspect of organising meetings, events, and conferences, from taking initial enquiries to ensuring a perfect execution of the event on the day.

Key Responsibilities

• Manage meeting and events reservations
• Maintain a good relationship with all corporate bookers, conference and hotel booking agents in conjunction with the Sales department
• Ensure customer feedback is monitored and responded to in a professional and timely manner
• Ensure that the team handle reservations and conference enquiries with the highest level of customer satisfaction
• Sending out Terms and Conditions to clients
• Maximising the conversion of enquiries
• Following up on business and gaining repeat business
• Developing existing business
• Build relationships with new clients
• Monitoring competitor performance
• Ensure clients are receiving the highest level of service, to ensure client satisfaction
• Manage payroll costs for the department
• Create an environment which promotes employee's morale and encourages the team to have a pride and commitment in the department
• Managing team appraisals
• Co-ordinate the recruitment, inductions and training of department staff
• Identifying training needs within the team
• Be actively involved in the creation and implementation of the hotel sales plan
• Ensuring maximum potential yield over twelve months is achieved, using yield techniques
• Finalise end of month reports for the board of directors
• Positively approach sales opportunities in order to maximise sales revenue in order to meet and exceed budgeted sales targets for the department
• Investigate any deficiencies against budget in the P&L document
• Bi-weekly and quarterly forecasts

The Ideal Candidate:

• Previous experience of managing a team
• Superb customer service, communication and organisational skills
• A strong focus on meeting business targets for revenue and occupancy
• Excellent IT skills including knowledge of Opera Sales and/or Delphi
• Demonstrate pro-active selling and effective conversion of enquiries to bookings
• Establish and maintain strong working relationships both with colleagues, clients and suppliers
• Have an eye for detail and an excellent knowledge of our competitors in order to promote facilities to their full potential
• Strong leadership skills with a positive, friendly attitude

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.