Events Host

Cardiff Marriott Hotel; Cardiff; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic team at the Cardiff Marriott Hotel, delivering exceptional hospitality and ensuring memorable experiences for guests. You will be responsible for event setups and guest services, well-supported by a range of perks, including training and career development opportunities. We're seeking individuals with customer service experience who are eager to grow within a leading hotel brand.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Set up and break down event spaces for conferences and banquets.
• Interact with guests to provide exceptional service.
• Monitor guest feedback and implement improvements.

Skills

Customer Service

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.
  
  

Responsibilities: Here's what your journey with us entails:

• Set up and break down event spaces for conferences and banquets, ensuring all materials and equipment are in place.
• Coordinate with the kitchen to manage food and beverage orders for events.
• Be the key point of contact for any clients on property.
• Interact with guests to provide exceptional service, taking orders and addressing any inquiries or concerns.
• Serve food and beverages during events, ensuring adherence to quality and presentation standards.
• Maintain cleanliness and organisation in all service areas.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.
  
  

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
  
  

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.
  
  

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!