Events Hospitality Manager

TN United Kingdom; Ascot; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dynamic Events Hospitality Manager to lead event hospitality at a prestigious venue. This role involves overseeing a high-performing team, ensuring exceptional service standards, and maximizing profitability. With a rich heritage and a commitment to excellence, this opportunity allows you to showcase your expertise in a vibrant environment. If you have a passion for hospitality and a knack for building strong relationships, this position offers a chance to thrive in a rewarding and supportive atmosphere.

Benefits

Performance-related annual bonus

Contributory pension scheme

Buy and sell holiday scheme

Volunteering days

Unlimited mental health support

Employee Assistance Programme

24-hour virtual GP Service

Sodexo Discounts Scheme

Qualifications

• 3+ years of operational experience in hospitality and event delivery.
• Strong understanding of logistics for event setup and breakdown.

Responsibilities

• Support the Head of Hospitality in developing business strategies.
• Lead and motivate a high-performing team to ensure quality service.
• Maximize profitability of the conference and events department.

Skills

Hospitality Event Management

Client Liaison

Communication Skills

Operational Experience

Logistics Management

Profit and Loss Management

Multitasking

Self-motivation

Tools

Microsoft Office

Job description

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Sodexo Live! is delighted to be recruiting for a dynamic and highly experienced Events Hospitality Manager to join our team at Ascot Racecourse.

Supporting the Head of Hospitality, you will lead all aspects of event hospitality for this spectacular venue.

Ascot Racecourse is a destination for over 500,000 guests each year where passion, elegance, and celebration converge. Our team of behind-the-scenes heroes brings every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. We are driven by the pursuit of excellence in everything we do, from hosting our flagship event, Royal Ascot, to pioneering sustainable practices. We aim to build a Global lifestyle brand around world-class horse racing.

This is a fabulous opportunity to showcase your skills and expertise in hospitality event management by joining a venue like no other.

MAIN RESPONSIBILITIES

1. Support the Head of Hospitality in developing business strategies aligned with current and emerging client needs.
2. Lead, develop, manage, and motivate a high-performing team to ensure clients receive services of the highest quality.
3. Maximize the profitability of the conference and events department, known as Events at Ascot (EAA).
4. Deliver on client KPIs and SLAs to ensure exceptional standards of service.
5. Support the Ascot client in developing the Conference & Event client base, identifying opportunities for profit and growth.
6. Ensure that business deadlines and targets are met.
7. Lead the setup of all EAA events and client-funded areas in line with SOPs.
8. Undertake projects set by the Head of Hospitality and ensure timely completion.
9. Collaborate with all departments to share best practices across the site.
10. Work with the culinary team to ensure consistent, world-class food service.
11. Coordinate with the cellar team to ensure the right product mix and offerings.
12. Assist in creating SOPs that are practical and achievable.
13. Coordinate the training of casual management and staff with the Training Department.

THE IDEAL CANDIDATE

The candidate should be an experienced Hospitality Event Manager with a background in large venues and high-end prestigious events, possessing solid operational experience.

A passion for service excellence and the ability to build strong relationships within the business are essential.

You should have:

• At least three years’ operational experience in hospitality and event delivery.
• Understanding of logistics for event setup and breakdown.
• Experience managing Profit and Loss accounts.
• Management experience with diverse casual teams.
• Client liaison experience.
• Excellent communication skills with stakeholders at all levels.
• Resilience and multitasking ability.
• Self-motivation and initiative.
• Ability to interpret financial and commercial data.
• Proficiency in Microsoft Office.
• Flexibility to work weekends and evenings as needed.
• Personal licence holder.

WHAT WE OFFER

You will be rewarded with a salary of up to £40,000 plus a suite of benefits, including:

• Performance-related annual bonus
• Contributory pension scheme
• Buy and sell holiday scheme (up to 3 days)
• Volunteering days through our charity partner STOP HUNGER
• Unlimited access to mental health and wellbeing support platforms
• Employee Assistance Programme for personal and work-related issues
• 24-hour virtual GP Service
• Sodexo Discounts Scheme with great deals available 24/7

For more information on all benefits, please see the attached Benefits Guide. Working with Sodexo is more than a job; it’s an opportunity to be part of something greater, where you can act with purpose and thrive in your own way.