Events Floor Manager - Harrogate

Grantley Hall; Harrogate; On-site; GBP 36,000 - 45,000; Full time

Job summary

A leading luxury hotel in Harrogate seeks an Events Floor Manager to oversee luxury events while ensuring exceptional service and staff training. This full-time role offers a competitive salary plus tips, with a focus on detail and customer satisfaction. Join a prestigious team and develop your career with extensive benefits and training opportunities.

Benefits

Tips typically over £200 per month

Complimentary meals whilst on duty

31 days annual leave, increasing with service

Discounted stays at Grantley Hall

Cycle to work scheme

Complimentary uniform

Employee Assistance Programme helpline

Qualifications

• Previous experience in a Food and Beverage setting is essential.
• Previous Events or event sales experience required.
• Strong customer service ethos with ability to work under pressure.

Responsibilities

• Run all luxury events we cater for, ensuring high service standards.
• Manage stock holding, training, and event staffing.
• Identify upselling opportunities and oversee operational set-up.

Skills

Customer Service

Attention to Detail

Wine Knowledge

Event Management

Communication Skills

Team Management

Job description

EVENTS FLOOR MANAGER - Harrogate

EVENTS FLOOR MANAGER

Full Time

36,113 per annum plus monthly service charge, typically 2,400 annually

45 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

You'll be running all luxury events we cater for here at Grantley Hall.

Ensure all products served to and/or provided for the guest are set to Grantley standards
Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
Drive the operational set-up & service of luxury Grantley Hall events.
Take ownership to ensure the stock holding is tracked, replenished and kept in order
Be pro-active with customer comments and complaints
To identify areas of upselling opportunities across all F&B events
Manage the team, in regards to training and development
Ensuring all events are sufficiently staffed and the appropriate people are in the right place at the right time.
Forward Planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.

Key Skills, Qualities & Experience

Previous experience in a Food and Beverage setting is essential
Previous Events or event sales experience would be essential
Wine & Beverage knowledge is desirable.
The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
Possess a positive attitude and a desire to learn
Ability to meet deadlines and work under pressure
Friendly, courteous and helpful with excellent communication skills
Motivated to go the extra mile for guests and colleagues
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Various shift patterns and working hours are available.

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan