Events Crew Team Leader (Casual)

National Space Centre; East Midlands; On-site; GBP 80,000 - 100,000; Part time

Job summary

Join a dynamic team at the National Space Centre as an Events Crew Team Leader. In this casual role, you will supervise bar operations and ensure a high standard of customer service during corporate events. Excellent communication skills and a proactive attitude are essential, along with at least 1 year in a team leader position.

Qualifications

• Proven 1 year minimum experience in a team leader role.
• Minimum 2 years experience in wait staff work.
• Excellent communication skills and a smart appearance required.

Responsibilities

• Supervise and lead bar team during events.
• Greet guests and manage bar services.
• Ensure health and safety procedures are followed.

Skills

Customer Service

Leadership

Communication

Adaptability

Job description

Events Crew Team Leader (Casual)

About the National Space Centre

The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001. Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience. It has become firmly established as one of East Midlands’ unique, premier event’s venue; hosting 250 events and welcoming 16,000 corporate visitors per year. It offers a unique venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.

For additional information visitwww.venuehire.spacecentre.co.uk

About the role

Are you a highly organised and detail-oriented individual who thrives in a dynamic event environment? The National Space Centre currently seeking a talented and enthusiastic individual to join our team as an Events Crew Bar Team Leader. In this role, you will be responsible supporting and leading the bar team from set-up, bar operations, service and close-down.

Applicants should have proven 1 years minimum experience within a team leader role and a minimum of 2 years experience of wait staff work. You should have excellent communication skills and a flexible, adaptable and willing attitude towards work. Smart personal appearance and a passion for delivering high quality events are essential.

Events Crew Team Leaders will be required to greet guests, serve and clear food and drinks during the events, and help with supervising the Events Crew. You should have excellent communication skills and a flexible, adaptable and willing attitude towards work. Smart personal appearance and a passion for delivering high quality events are essential.

The role is casual. Working hours are usually from 5pm until the end of the event (expected early hours of the morning – the exact finish time will vary by event). There will be a requirement to work weekends during December due to Christmas Parties.

Rate of pay is £14.26 per hour.

Due to the nature of the events, preference will be given to experienced applicants who are over 18 years of age, who are able to serve alcohol.

Please apply via BambooHR.

(No agencies).

Please refer to Job Description.

There is no set closing date for applications, but the vacancy will be closed once filled. Interviews will take place on various dates throughout July and August.

Further information about the National Space Centre may be found on our websitewww.spacecentre.co.uk

Candidate privacy statement:https://spacecentre.co.uk/wp-content/uploads/2019/09/National-Space-Centre-GDPR-Candidate-privacy-notice.pdf

Job Description

Purpose:To deliver a first class customer experience to all corporate guests with the support of the corporate events team and wider Space Centre team.

Reporting to:The Venue Hire Team

Liaising with:Head Chef, Kitchen Staff, Operations Team, Security Team, Technical Team and Housekeeping

Duties:

• Meet and greet corporate guests upon arrival
• Ensuring Event Crew abide by uniform policy
• Leading team in set up and clear down to ensure all tasks are completed
• Responsible for supervising and practical training of Event Crew
• Assist efficiently with event preparation and clear down ensuring all tasks have been completed by Event Crew
• Provide a high standard of customer service in delivering everything from arrival drinks and canapé receptions to dinner service.
• Understand basic allergy information and where detailed product information can be found
• Efficient delivery of food and beverage to tables.
• Manage bar services, especially at busy times.
• To operate tills with effective cash handling.
• Responsible for delivering quality service and up selling the National Space Centre where appropriate
• Dealing with general enquiries and customer service issues.
• Assist efficiently with event preparation and clear down correctly as per the event requirements and event team’s instructions.
• Ability to deal with last minute changes in a calm, professional manner.
• Ensure that all health and safetyprocedures, including fire & evacuation and manual handling, are adhered to.
• Maintain effective safe food hygiene practices as per food hygiene training.
• Undertake in-house and external training as necessary.

• Undertaking any other tasks relevant to the post as required by the Corporate Duty Manager.

Person Specification:

• Ability to work effectively and efficiently within a busy environment.
• Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.
• Reliable, responsible and positive attitude towards work.
• Demonstrate excellent customer service and an understanding of the needs of the customers by building rapport.
• Communicate directly with corporate guests in a polite manner during an event.
• Ability to comply with manual handling safety procedures.
  

Knowledge/Skills/Duties

• Minimum 1 years experience in a team leader role
• Minimum 2 years wait staff work experience

A Disclosure and Barring Serviceis required for this role. Information about the Disclosure service can be found at the Directggov website.