Events Crew Bar Team Leader (Casual)

National Space Centre; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a prestigious venue as an Events Crew Bar Team Leader. You'll lead the bar team amidst dynamic events, ensuring exceptional customer service and efficient operations. This casual role requires flexibility and prior experience, alongside a passion for delivering memorable experiences.

Qualifications

• Minimum 1 year experience in a team leader role.
• Minimum 2 years bar work experience.

Responsibilities

• Supporting and leading the bar team from setup to closing.
• Delivering high standards of customer service.
• Training staff members for efficient bar service.

Skills

Leadership

Customer Service

Communication

Job description

Events Crew Bar Team Leader (Casual)

About the National Space Centre

The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001. Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience. It has become firmly established as one of East Midlands’ unique, premier event’s venue; hosting 250 events and welcoming 16,000 corporate visitors per year. It offers a unique venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.

For additional information visit www.venuehire.spacecentre.co.uk

About the role

Are you a highly organised and detail-oriented individual who thrives in a dynamic event environment? The National Space Centre currently seeking a talented and enthusiastic individual to join our team as an Events Crew Bar Team Leader. In this role, you will be responsible supporting and leading the bar team from set-up, bar operations, service and close-down.

Applicants should have proven 1 years minimum experience within a team leader role and a minimum of 2 years experience of bar work. You should have excellent communication skills and a flexible, adaptable and willing attitude towards work. Smart personal appearance and a passion for delivering high quality events are essential.

The role is casual. Working hours vary but generally could start from 3pm/5pm until the end of the event (potentially expected early hours of the morning) – the exact start and finish times will vary by event. There will be a requirement to work weekends during December due to Christmas Parties.

Rate of pay is £14.26 per hour.

Due to the nature of the role, applicants must be 18 years of age or above to be able to serve alcohol.

Please apply via BambooHR.

(No agencies).

Please refer to Job Description.

There is no set closing date for applications, but the vacancy will be closed once filled. Interviews will take place on various dates throughout July and August.

Further information about the National Space Centre may be found on our website www.spacecentre.co.uk

Candidate privacy statement:https://spacecentre.co.uk/wp-content/uploads/2019/09/National-Space-Centre-GDPR-Candidate-privacy-notice.pdf

Job Description

Purpose: To deliver a first class customer experience to all corporate guests with the support of the corporate events team and wider space centre team.

Reporting to: The Venue Hire Team

Liaising with: Head Chef, Kitchen Staff, Operations Team, Security Team, Technical Team and Housekeeping

Key Duties & Responsibilities:

• Support & lead bar team from set-up, bar operations, service and close-down.
• Meet and greet all corporate guests upon arrival
• Provide a high standard of customer service in delivering everything from arrival drinks, bar set-up & pre-ordered drinks
• Train staff members with a high standard of efficient bar service at all times
• Understand basic allergy information and where detailed product information can be found
• Efficient delivery of food and beverage to tables & from bar
• Manage bar services, especially at busy times.
• To support the operational team with controlling stock levels
• To operate tills with effective cash handling.
• Responsible for delivering quality service and up selling the National Space Centre where appropriate
• Dealing with general enquiries and customer service issues.
• Assist efficiently with event preparation and clear down correctly as per the event requirements and event team’s instructions.
• Ability to deal with last-minute changes in a calm, professional manner.
• Ensure that all health and safetyprocedures, including fire & evacuation and manual handling, are adhered to.
• Maintain effective safe food hygiene practices as per food hygiene training.
• To work as part of the operational team.
• Undertake in-house and external training as necessary.

Person Specification:

• 
  Ability to work effectively and efficiently within a busy environment.
• Effective leadership skills
• Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.
• Reliable, with a responsible and positive attitude towards work.
• Demonstrate excellent customer service and an understanding of the needs of the customers by building a rapport.
• Communicate directly with corporate guests in a polite manor during an event.
• Ability to comply with manual handling safety procedures.

Knowledge/Skills/Duties

• Minimum 1 years experience in a team leader role
• Minimum 2 years bar work experience

A Disclosure and Barring Service is required for this role. Information about the Disclosure service can be found at the Directggov website.