Events Coordinator

Rockliffe; Tees Valley; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Pension Scheme

Hospitality Rewards

Life Assurance

Resort Discounts

Enhanced Leave

Employee Assistance

Staff Meals

Uniform Laundry

Job summary

Rockliffe, a five-star resort on the River Tees, seeks an Events Coordinator to orchestrate weddings, conferences, and private dining at the estate. You will be the primary contact from enquiry to delivery, ensuring flawless execution across the resort's luxury facilities.

Working with clients and operations teams, you will manage proposals, contracts, show rounds, and post-event follow-up, upholding Rockliffe's renowned service standards and commercial aims.

Responsibilities

• Manage enquiries for weddings, conferences, private dining, and corporate events.
• Guide clients through booking journey with proposals and contracts.
• Conduct resort show rounds of facilities for prospective clients.
• Follow up enquiries to maximise conversion and revenue.
• Coordinate event details with internal departments for accuracy.
• Prepare event information for operations teams.
• Ensure events meet luxury standards and safety.
• Build relationships with clients for repeat business.
• Maintain accurate event records and systems.
• Develop knowledge of local market and industry trends.

Skills

Event coordination

Client liaison

Sales follow-up

Proposal & contracts

Job description

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience refined fine dining, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Job Title: Events Coordinator

Location: Rockliffe, Darlington

Salary: £30,000 per annum

Hours: 40 hours per week

Reports To: Events Manager, Revenue Manager & Commercial Director

Job Purpose

The Events Coordinator plays a key role in creating exceptional experiences for guests by coordinating weddings, conferences, private dining events, celebrations, and corporate functions at Rockliffe. Acting as a trusted point of contact throughout the planning journey, this role is responsible for managing enquiries, converting business opportunities, and ensuring every event is delivered with accuracy, professionalism, and attention to detail.

Working closely with clients and operational teams across the resort, the Events Coordinator will build strong relationships, oversee event administration, and ensure each occasion reflects the luxury standards, service excellence, and reputation of Rockliffe.

Responsibilities:

• Manage enquiries for weddings, conferences, private dining events, celebrations, and corporate functions, providing a professional and personalised service
• Guide clients through the booking journey, preparing proposals, contracts, and event documentation accurately and efficiently
• Conduct resort show rounds, showcasing facilities and experiences while building strong relationships with prospective clients
• Proactively follow up enquiries and opportunities, maximising conversion and revenue through effective sales and coordination activity
• Liaise regularly with clients to ensure all event details, requirements, and preferences remain accurate and up to date
• Prepare and distribute detailed event information to operational teams, ensuring seamless communication and delivery
• Work closely with departments across the resort to ensure all events are planned and executed to the highest standards
• Support weddings, conferences, celebrations, exhibitions, and special projects, ensuring a smooth and memorable experience for every client
• Follow up with clients after events to gather feedback, strengthen relationships, and identify future business opportunities
• Maintain accurate records, booking information, and event systems in line with departmental procedures
• Build strong commercial awareness through knowledge of the local market, competitors, and industry trends
• Uphold the highest standards of professionalism, confidentiality, health and safety, and data protection at all times

Why Join?

To be part of a fantastic team within a premium hospitality environment during an exciting period of transformation and growth.

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”