Events Coordinator

MERCURE; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in London is seeking an experienced individual to handle event coordination, enhance customer relations, and promote hotel services. The ideal candidate excels in customer service and has strong communication skills. Experience in upselling food and beverage is beneficial. This role offers competitive benefits and opportunities for career growth.

Benefits

Discounted rates worldwide with employee benefit card

Monthly Employee of the Month bonus

Free meal breaks while on duty

Complimentary stays in the UK and North Ireland

Pension Scheme

Health Insurance

Learning programs via our Academies

Opportunities for career development

Qualifications

• Candidates must have the right to work in the UK.

Responsibilities

• Handle enquiries for events via email or phone.
• Upsell food, beverage, and rooms to increase revenue.
• Prepare and update function sheets for events.
• Input reservations and data efficiently.
• Maintain communication with departments for requests.
• Ensure safety and security procedures are followed.

Skills

Customer service

Event coordination

Communication

Upselling

Job description

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• Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Take every opportunity to increase hotel revenues by upselling food and beverage and rooms.
• Create and carry out the preparation of the function sheets and any amendments to them. Ensure these amendments are issued to the head of departments.
• Manage and work within a variety of budgets to ensure events are always profitable.
• Ensure prompt input of reservations and data for all group enquiries and bookings.
• Maintain clear communication with other departments for special requests or reservation-related matters.
• Communicate clearly with all staff regarding all group-related topics.
• Ensure implementation and updating of the Accor brand and company standards.
• Ensure safety and security procedures are current and followed.
• Promote a positive working environment by developing team spirit.

Customer Relations

• Provide efficient, friendly, and professional service to all guests.
• Lead by example in attending to guest requests, striving to provide total customer satisfaction.
• Take initiative to ensure positive and productive interactions with customers (internal and external); contact the Manager on Duty if difficulties arise.
• Work collaboratively to meet departmental and hotel goals.
• Treat customers and colleagues from all cultural backgrounds with respect, sensitivity, and transparency.
• Actively promote hotel facilities and special promotions as a salesperson.

NOTE: The company reserves the right to amend this job description to meet business needs and role evolution.

Duties

• Handle enquiries for events via email or phone, communicate immediately, and provide replies or confirmations promptly.
• Upsell food, beverage, and rooms to increase revenue.
• Prepare and update function sheets, ensuring amendments are communicated to relevant departments.
• Work within budgets to ensure event profitability.
• Input reservations and data efficiently for group enquiries and bookings.
• Coordinate with departments for special requests and reservation matters.
• Maintain clear communication regarding group topics with staff.
• Implement and update brand and company standards.
• Ensure safety and security procedures are followed.
• Foster a positive team environment.
• Provide outstanding customer service.

Customer Relations

• Deliver friendly, professional, and efficient guest service.
• Lead by example in guest interactions, aiming for total satisfaction.
• Proactively ensure positive interactions; contact the Manager on Duty if needed.
• Collaborate with colleagues and management to meet goals.
• Respect and be sensitive to all cultural groups.
• Actively promote hotel promotions and facilities.

NOTE: The company may amend this description as needed.

WHAT IS IN FOR YOU

• Discounted rates worldwide with employee benefit card.
• £5 for any name mention.
• £200 monthly Employee of the Month bonus.
• Free meal breaks while on duty.
• Complimentary stays in the UK and North Ireland.
• Friends & Family discounts.
• 50% food discounts in restaurants.
• Pension Scheme.
• Health Insurance.
• Eye Test Vouchers.
• Cycle to Work Scheme.
• Staff uniforms provided.
• Learning programs via our Academies.
• Supportive colleagues and a fun work environment.
• Opportunities for career development within the property and globally.
• Participation in CSR activities like Planet 21.

Candidates must have the right to work in the UK.