Events & Conference Services Manager

Four Seasons Hotels Limited; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury hotel chain in London is seeking an Events and Conference Services Manager. The successful candidate will oversee the booking and servicing of catering events, manage client relationships, and ensure high standards of service. Previous experience in a 5-star environment is essential, along with excellent communication and leadership skills. The position offers competitive remuneration and employee benefits such as complimentary hotel stays and wellness days.

Benefits

Complimentary hotel stays

Health plans

Wellness days

Career development opportunities

Qualifications

• Previous experience as an Events Manager within a 5-star hotel or luxury restaurant.
• Strong leadership and motivational skills to nurture and inspire staff.
• Excellent written and verbal communication skills for reports, presentations, and meetings.

Responsibilities

• Oversee the booking and servicing of catering events for the hotel.
• Manage client liaison and develop new client relationships.
• Conduct compelling show rounds to secure business.

Skills

Excellent communication skills

Attention to detail

Leadership

Interpersonal skills

Organizational skills

Job description

As Events and Conference Services Manager, you are responsible for overseeing booking and servicing catering events for the hotel, as well as servicing group events booked by others. Your role includes managing all aspects of client liaison and building new client relationships within the marketplace continuously.

What you will do:

1. Oversee the booking and servicing of catering events for the hotel and group events booked by others.
2. Manage all aspects of client liaison and develop new client relationships.
3. Work with both group and private clients to plan event details.
4. Own the conversion and management of assigned inquiries.
5. Conduct compelling show rounds to secure business.
6. Collaborate with banqueting and kitchen teams to review and update strategies dynamically.
7. Proactively reconnect with previous clients and event bookers for future opportunities.
8. Support the Director of Events with weekly/monthly tasks such as catering forecasts, event pipelines, and sales strategy meetings.
9. Participate in meetings with hotel staff and clients, including group resume meetings, banquet event order meetings, pre-convention meetings, planning visits, and menu tastings.
10. Act as the liaison for all vendor/supplier needs related to clients (e.g., Audio Visual, Florists, DMC).

Candidate Requirements:

• Previous experience as an Events Manager within a 5-star hotel or luxury restaurant.
• Excellent communication skills for effective liaising with clients and team members.
• Exceptional attention to detail and a commitment to delivering high standards.
• Strong leadership and motivational skills to nurture and inspire staff.
• Proven experience in training and developing team members.
• Professional personal presentation and demeanor.
• Strong interpersonal and relationship-building skills across teams.
• Excellent written and verbal communication skills for reports, presentations, and meetings.
• Strong organizational and time-management skills.
• All candidates must have the Right to Work in the UK.

At Four Seasons, we are committed to creating an exceptional employee experience and fostering a culture of continuous improvement and genuine connection. We offer competitive remuneration, excellent training, career development opportunities, and various employee benefits including complimentary hotel stays, health plans, wellness days, and more.

This job posting is active and accepting applications.