Events Booking Coordinator

ISS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An iconic workplace and facility management company is seeking a hospitality coordinator to manage event bookings and client inquiries in London. This role focuses on delivering exceptional service and maximizing revenue opportunities by facilitating smooth operations and building lasting relationships with clients. The ideal candidate is organized, communicative, and has a passion for hospitality, eager to grow in a dynamic environment.

Qualifications

• Experience in a similar role is desirable.
• Ability to manage a large workload efficiently.
• Excellent written and verbal communication skills.

Responsibilities

• Respond promptly to meeting, event, and dining enquiries.
• Assist clients with self-service booking system and prepare quotes.
• Collaborate with teams to ensure seamless operations.

Skills

Organisational skills

Communication

Commercial awareness

Job description

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You’ll respond promptly to event requests, guiding clients through the booking process and offering recommendations that align with their needs.

Whether preparing quotes, managing room bookings, or coordinating across hospitality, logistics, AV, reception, and Condeco systems, you’ll ensure seamless communication and flawless execution every step of the way.

A commercial mindset will be important, as you’ll be expected to help maximise revenue opportunities, upsell services where appropriate, and contribute to weekly and monthly performance targets.

With a strong grasp of technology and a genuine interest in the hospitality and events industry, you’ll help maintain the highest service standards.

You’ll attend key events, assist with guest show rounds, and ensure last-minute updates are handled with professionalism and care.

From producing menus and signage to ensuring accurate billing and documentation, your contributions will ensure that every guest receives an exceptional experience, from initial contact to post-event follow-up.

This is a fantastic opportunity to grow your hospitality career in a fast-paced, people-focused environment where attention to detail and a commitment to excellence are key.

Key Responsibilities

• Respond promptly to all meeting, event, and dining enquiries, following agreed processes
• Assist clients with the self-service booking system, prepare quotes, and provide recommendations
• Collaborate with hospitality, logistics, reception, AV support, and Condeco teams to ensure seamless operations
• Confirm booking details with clients and operational teams to ensure excellent event execution
• Upsell services where appropriate, demonstrating commercial awareness to reduce costs and increase revenue
• Complete all documentation accurately and ensure timely and correct event billing

Professional and Personal Competencies/Qualifications

• Exceptional organisational skills to manage a large workload while supporting multiple outlets and buildings
• Excellent written and verbal communication skills
• Ability to efficiently process a high volume of incoming emails and work effectively within a shared mailbox system
• Experience in a similar role is desirable

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin, and caste), religion or belief, sex, sexual orientation, or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.