Events & Banqueting Manager - Harrogate

Grantley Hall; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious five-star hotel in Harrogate seeks an Event Manager to oversee and manage events, ensuring they meet five-star standards. This role involves budgeting, staff training, and delivering exceptional customer service. Ideal candidates have experience in event management and strong leadership skills. The position offers extensive benefits and career development opportunities.

Benefits

Tips typically over £200 per month

Complimentary meals during shifts

31 days annual leave

Discounted stays at Grantley Hall

Access to a modern onsite gym

Qualifications

• Proven experience in managing events and leading teams.
• Ability to manage budgets effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Plan and manage events to five-star standards.
• Oversee staff management and training.
• Ensure financial compliance and budget adherence.
• Provide outstanding customer service during events.

Skills

Customer service skills

Event management

Budget management

Staff training

Conflict resolution

Job description

Plan, direct, and operate Grantley events to the required five-star standards outlined in the Procedure Guidelines.

Be responsible for managing all events on-site at Grantley Hall and off-site where required.

Undertake forecasts and operate within the budgeted guidelines.

For large, high-profile, or demanding events, assume the role of senior event planner by attending pre-event meetings with the event executive to contribute ideas and establish contact with the organizer. These events are selected by the F&B Manager or directed by the SLT.

Manage the operation of meetings, events, banqueting, lunches, dinners, weddings, and other occasions at Grantley Hall.

Lead, manage, inspire, and develop staff to deliver outstanding customer service.

Handle cash, reconcile payments, and manage banking according to company systems.

Oversee staff rotas and staffing levels, ensuring good staff welfare.

Train and develop all staff following company procedures.

Control the venue atmosphere, adjusting lighting and music to suit the time of day.

Hold weekly team meetings, provide positive feedback to management, and communicate staff feedback to the DGM.

Supervise the setup and breakdown of all events at Grantley Hall.

Serve customers directly during busy periods and cover all front-of-house roles as needed.

Conduct monthly stock takes, oversee stock ordering, and manage stock levels.

Ensure compliance with H&S, FSA, allergy laws, and hygiene ratings.

Maintain outstanding customer service skills.

Present a smart appearance at all times.

Treat customers and team members with respect.

Greet new customers warmly and bid farewell to departing ones sincerely.

Interact with customers in a friendly and talkative manner, even under pressure.

Go the extra mile to provide guests with an enjoyable experience.

Strictly follow the Challenge 25 policy.

When possible, engage in friendly conversation with customers and enjoy your work.

Create a welcoming and atmospheric environment.

Keep areas clean and tidy at all times.

Address or escalate customer complaints promptly and effectively.

Nestled in North Yorkshire, Grantley Hall is a five-star, 17th-century property blending grandeur with contemporary luxury. It is the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 rooms and suites, five restaurants, three bars, an award-winning spa, and a state-of-the-art gym, offering a truly distinctive luxury experience. The hotel is also part of Forbes Travel Guide, recognizing service excellence worldwide.

We offer extensive benefits and career development opportunities, including:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals during shifts
• Refer a Friend bonus - Earn up to £1000
• Free employee parking
• Access to a modern onsite gym with a personal trainer
• 31 days annual leave (including bank holidays), increasing with service
• Opportunities for professional development at all levels
• Reimbursements for work shoes, sight tests, and memberships
• Discounted live-in accommodation for eligible roles
• Access to exclusive employee benefits and wellbeing support
• Annual awards, team events, and celebrations of milestones
• Employee Assistance Programme and onsite wellbeing champions
• Team Member of the Month awards
• Discounts on restaurant, spa, and gift shop products
• Discounted stays at Grantley Hall and other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream for instant wage access
• Health cash plan through Simplyhealth