Events Assistant & Host

National Space Centre; East Midlands; On-site; GBP 34,000 - 42,000; Full time

Job summary

National Space Centre in the East Midlands is seeking an Events Assistant & Host to organise and deliver small-scale conferences and events, ensuring first-class customer service for corporate guests. This hands-on role requires flexibility for early mornings, late evenings and weekends to support events.

The position reports to the Event Operations Manager, offers a 35-hour week and a salary of £28,385 per annum.

Qualifications

• 1 year of experience delivering conferences and events.
• Knowledge of health and safety.
• Knowledge of food hygiene and allergens.

Responsibilities

• Deliver conferences and events of up to 100 guests.
• Organise pre-event admin such as dietary requirements, event schedules and order logs.
• Lead events and be the main contact for event organizers.
• Provide excellent customer service throughout the event.
• Arrange and manage setup and breakdown of events.
• Support the operations during busy and seasonal periods.
• Ensure health and safety procedures are followed.
• Maintain conference equipment and stocks.

Skills

Event coordination

Team leadership

Customer service

Communication

Job description

Events Assistant & Host

The award winning National Space Centre is looking to recruit a talented individual to organise and deliver small-scale conferences and events, ensuring first class customer service is delivered to all our corporate guests. This is a hands-on / physical role.

The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001. Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience. It has become firmly established as one of East Midlands’ unique, premier event’s venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.

Reporting to:

Event Operations Manager

Hours:

Full Time 35 hours per week, with flexibility of times to ensure cover for corporate events. This will include regular early mornings, late evenings and weekends. T here will be a requirement to support the business through working extra hours during busy and seasonal periods and weekends, so flexibility is a key requirement of this role.

Salary:

£28,385 per annum

Closing date for applications is 9am Friday 4th September. Interviews for shortlisted candidates will be held 11th and 14th September at The National Space Centre.

Key Responsibilities & Accountabilities

• Be able to deliver conferences and events of up to 100 guests
• Organise pre-event admin such as dietaries, event schedules & order logs.
• Lead events and be the main contact for event organizers.
• To provide excellent customer service throughout the event.
• Arranging and delivering the appropriate set-up and breakdown of events.
• Work as a part of the operational team, including during peak visitor periods.
• Ensure that all health & safety procedures, including fire and evacuation procedures and adhered to.
• Assisting in the maintenance of corporate hospitality equipment and reporting any faults to the relevant department.
• Ensuring the cleanliness and upkeep of conference and storage spaces
• Attend and contribute to regular corporate team meetings.
• Ensure stocks of corporate equipment are maintained, e.g. glasses, linen, cutlery.
• Undertake essential ordering of anything required to hold conference.
• Assisting with any ad-hoc duties necessary to ensure a successful event, include undertaking Space Crew duties, assisting with housekeeping and similar.
• Provide line manager with briefings of new ideas and/or product development.
• Assist in the operations during our Christmas parties
• Adhere to food hygiene regulations.
• Support in the training of casual members of staff
• Conduct regular stock takes and ordering any necessary equipment, eg linen, pencils, napkins
• Communicate with relevant teams regarding events/set up (kitchen, DMs, Education).
• Be a point of contact for casual staff
• Undertake in-house and external training as necessary.
• Other reasonable tasks as may be designated

Person Specification

• Ability to work effectively and efficiently within a busy environment.
• Ability to lead a team of Event Crew to ensure all tasks are completed efficiently and to the highest standards
• Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.
• A "can-do" attitude
• Reliable, with a responsible and positive attitude towards work.
• Ability to remain professional, and to adapt to a variety of often challenging situations
• Demonstrate excellent customer service and an understanding of the needs of the customers by building a rapport.
• Communicate directly with corporate guests in a polite manor during an event.
• Excellent organizational skills and high attention to detail
• Ability to work alone and as a member of a team
• Ability to meet deadlines and to handle a variety of tasks/priorities
• Ability to comply with manual handling safety procedures.
• Transport to and from work is essential and is the person's responsibility.

Knowledge/Skills/Qualifications

• 1 years’ experience delivering conferences and events.
• Knowledge of health & safety
• Knowledge of food hygiene and allergens

The successful individual will be required to undertake a Disclosure and Barring Service Disclosure.