Events and Training Coordinator

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2/3 Days Office Central London, 3/2 Days Home

Salary £30,000 dependant on experience plus, company pension scheme, Death in service and employee assistance programme.

Permanent, Full Time

My client is a leading Legal membership organisation currently recruiting for an Events and Training Coordinator.

The Role of Events and Training Coordinator

The Training and Events Coordinator carries out administrative tasks and duties that enable the effective and efficient running of the membership organisation’s training, events and associated services.

Key Responsibilities

Administration of training and events

1. Process bookings, orders and expressions of interest for training, events and associated services.
2. Administer training and professional development records for members.
3. Track training and learning bookings and administer associated financial processes where necessary.
4. Administer postponement, cancellations and booking transfers for members and customers on training, events and associated services.
5. Work across different platforms, such as the membership database, the content management system (CMS), and the learning management system (LMS), to aid joined-up working between administrative processes and associated services.
6. Assist with the delivery of the podcast, including recording, editing and uploading to online platforms.

Membership support with training, events and associated services

1. Support with membership services such as the recruitment of members on to membership organisation committees and working parties.
2. Ensure members’ queries and support requests regarding training, events and associated services are dealt with in a timely and accurate fashion.
3. Support colleagues with general member queries and support requests.
4. Triage and refer on members’ queries and support requests.
5. Process orders for publications and assist with stock management.
6. Assist with the administration of subscriptions on the online agreements platform.

Administration of training and events

1. Liaise with trainers and established courses qualifications to ensure materials are prepared for course delegates in good time.
2. Identify appropriate venues and suppliers for training, events and associated services.
3. Liaise with venues and suppliers to ensure all practical arrangements for training, events and associated services are in place.
4. Receive contracts, check requirements and ensure they can be signed off by the appropriate member of staff in a timely fashion.
5. Help to ensure the rolling programme of new and established training and events runs smoothly, efficiently and to budget.
6. Update training and learning information and material on our online learning platform, including course material from events and info in our trainer directory.
7. Arrange for course materials provided by trainers and speakers to be printed, branded and distributed.
8. Manage the booking of speakers and trainers for training and events, confirming their availability and requirements, including fees and expenses.
9. Manage the administrative process for workshops at the flagship conferences including liaising with speakers and managing bookings.
10. Arrange for sponsor and exhibitor requirements to be incorporated into the delivery of events.

Delivery of training and events

1. Attend training and events, providing on-the-day services and support ensuring the experience of delegates is of a high quality.
2. Administer venue and room requirements for training and events, such as the provision of audio-visual equipment and refreshments for delegates.
3. Greet delegates, speakers and trainers, sponsors and exhibitors.
4. Assist with the setting up of rooms for training and events, including seating and table layout and refreshments.
5. Help ensure training rooms and training facilities are tidy and well presented.
6. Ensure the provision of drinks and refreshments for delegates are set up for training and events.
7. Ensure workshops run smoothly at the flagship events and assist speakers on the day.

Online training and learning

1. Update training and learning information and material on our online learning platform, including course material from events and info in our trainer directory.
2. Ensure smooth management of members’ online user accounts on our online learning platform.
3. Ensure members’ queries and support requests are dealt with in a timely and accurate fashion.
4. Assist colleagues with the development and implementation of a growing range of training, learning and professional development services for members and non-members.

Evaluation and reporting

1. Maintain and make improvements to the systems for gathering and logging feedback on our training and learning.

Promotion of training, events and associated services

1. Prepare and send out publicity for training, events and associated services when necessary.
2. Work with colleagues across the organisation to ensure training, events and associated services are marketed and promoted to members and non-members.

Working with members of the public

1. Deal with enquiries from the public and direct them to members as appropriate.
2. Liaise with colleagues to help ensure the guidance and information provided to the public is useful and consistent with training, publications, content and other products.

Supporting the Operations Team

1. Undertake tasks and activities to ensure the smooth running of operation activities as required by your line manager.
2. Attend training and events, providing on-the-day services and support ensuring the experience of delegates is of a high quality.

To apply to this role please send your CV

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.