Events and Customer Support Coordinator

AD WARRIOR; London; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A reputable training provider in Chiswick, London, is looking for an Events and Customer Support Coordinator. This full-time role involves managing online training events, liaising with course participants, and ensuring smooth event logistics. The ideal candidate will have at least two years of experience in administration and customer service. The position offers a salary of £25,000 – £27,000, hybrid working options, and various employee benefits.

Benefits

20 days annual leave plus public holidays

Company pension scheme

Access to personal development training courses

Qualifications

• At least two years of experience in administrative, events, or coordination roles.
• Experience handling customer enquiries via phone, email, or video call.
• Ability to compile performance reports.

Responsibilities

• Coordinate online training events and support live Zoom sessions.
• Prepare training materials and communicate with attendees.
• Compile weekly and monthly attendance and feedback reports.

Skills

Administrative coordination

Customer service

Event support

Data reporting

Microsoft Office proficiency

Communication skills

Tools

Zoom

CRM systems

Job description

Events and Customer Support Coordinator

Location: Chiswick - Hybrid working: 4 days in the office, with option of 1 day from home

Salary: £25,000 – £27,000 per annum, dependent on experience

Hours: Monday to Friday, 9:00am–5:30pm (37.5 hours per week)

Vacancy Type: Full Time

The organisation was established in 1999 and is the UK’s largest and most established life coach training provider. Known for their expertise, professionalism and quality, they deliver high-impact online programmes in coaching and personal development.

They are led by an inspirational and experienced leadership team and have built a collaborative and friendly working culture where ideas are welcomed, contributions are recognised, and team members are supported to grow and develop their careers. Our Head Office team plays a central role in helping them deliver outstanding learning experiences to our customers and partners.

The Role

They’re looking for a friendly, organised and proactive Events & Customer Support Coordinator to help deliver their engaging calendar of online training events.

This is a varied and hands-on office-based role, ideal for someone who enjoys managing multiple responsibilities and being at the heart of a team that supports a thriving online learning environment. The position involves working closely with internal teams, course facilitators, delegates and students to ensure every event runs smoothly - from initial setup through to follow-up reporting.

Responsibilities include setting up and supporting live Zoom-based events, preparing training materials, communicating with attendees, and ensuring the logistics of their online training calendar are delivered to a high standard. As a key point of contact, the role requires regular interaction with course participants and trainers, handling enquiries by phone and email with professionalism and care.

The role also includes compiling weekly and monthly event reports on attendance, engagement and feedback, helping the team monitor quality and drive improvements. You’ll also oversee their DISC profiling system - takingpaymentsand supporting customers who are engaging with this personal development tool.

Working within a serviced office environment, the role involves light office management tasks such as greeting visitors, helping to keep the workspace organised, and liaising with the main reception and facilities team.

This role would suit someone who is methodical, enjoys variety, and uses their initiative - someone who thrives in a lively team environment and takes pride in delivering excellent service in a professional setting.

Experience & Skills

They’re looking for someone who has:

• At least two years’ employed work experience in an administrative, events or coordination role, ideally within a training, learning/education or professional services environment.
• At least two years’ work experience in a customer-facing role, handling enquiries by phone, email and/or video call.
• Experience supporting the setup and online events or meetings using platforms such as Zoom.
• Experience compiling data to create weekly/monthly performance reports.
• Strong written communication skills with a high level of accuracy.
• Proficiency with Microsoft Office (particularly Word and Excel), and familiarity with CRM or data entry systems.
• The ability to manage multiple priorities calmly and efficiently, both independently and as part of a team.
• A friendly, flexible and professional approach when working with colleagues, learners, and external partners.
• An interest in coaching or personal development is desirable and encouraged.

Key Details:

• Full-time position, Monday to Friday, 9:00am–5:30pm (37.5 hours per week)
• Based in Chiswick, London (nearest tube: Turnham Green)
• Hybrid working: 4 days in the office, with option of 1 day from home
• 20 days annual leave plus public holidays
• Company pension scheme
• Access to TCA coaching and personal development training courses
• Salary: £25,000 – £27,000 per annum, dependent on experience
• Start date: Beginning/mid-September ideally

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.

They welcome applications from all backgrounds and are committed to being an inclusive and equal opportunities employer.