Event Supervisor

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 29,000 - 31,000; Full time

Job summary

A prestigious hotel and resort in Sutton Coldfield is seeking a Meeting and Events Coordinator to ensure seamless event execution. Responsibilities include supervising events and training staff. The ideal candidate has experience in customer service and leadership. This role offers a competitive salary and comprehensive benefits, including wellbeing support and career development opportunities.

Benefits

Discounted gym membership

Annual awards and long service recognition

Free parking and meals during shifts

Qualifications

• Experience supervising teams, preferably in a Meetings & Events environment.
• Driven to deliver exceptional customer service.
• Able to develop strong relationships with guests and colleagues.

Responsibilities

• Ensure all BEO details are correct before events.
• Train casual team members on upsells.
• Supervise and support multiple conference and banqueting events.

Skills

Customer service excellence

Leadership

Problem-solving

Attention to detail

Job description

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The Belfry Meetings And Events

The Meeting & Events department boasts 24 stylish event spaces capable of hosting gatherings of all sizes, from board meetings to large weddings and corporate events. With over 120 team members, we serve up to 800 guests simultaneously. Our experienced team ensures seamless and successful events, from celebrity golf days to themed BBQs, creating memorable experiences for all attendees.

The on-target earning potential for this role is £30,958.20 annual salary, comprising a base salary of £29,577.60 supplemented by an estimated £1,380.60 in gratuities per annum, ensuring a rewarding compensation package.

About The Role

As a Meeting and Events Coordinator you will work across a range of different functions, advising and managing the team. You will be given a 45 hour per week contract and a variety of shifts, although weekend availability is important, we are busy throughout the week and so do try to achieve some balance with this.

As a Meeting And Events Supervisor, You Will

Ensure all BEO details are correct before an event, ensuring all information is passed relevant departments

Train casual team members weekly on upsells and product information

Ensure fantastic customer service when in contact with the guests around the resort

Supervise and support multiple conference and banqueting events

About You

Driven to deliver exceptional customer service in a stunning environment

An experienced supervisor who has led teams, preferably in an M&E environment however we can provide training for supervisors from any hospitality background

An inspirational leader who develops your team and fosters excitement for our food and drinks offering

Fantastic eye for detail

Problem-solver, experienced in taking the initiative and achieving seamless services

Able to develop strong relationships with your guests, team, and colleagues

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing Our Appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community ...