Event Staff|Part-time| Chartway Arena @ Old Dominion University

Oak View Group; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player in live event management seeks outgoing individuals to join their Event Staff team. This role involves greeting guests, checking tickets, and ensuring a welcoming environment from entrance to exit. Ideal candidates will possess excellent customer service skills and the ability to work in a dynamic, high-pressure setting. With flexible hours including evenings and weekends, this position offers a chance to be part of exciting events and contribute to memorable experiences for attendees. Join a diverse team committed to inclusivity and innovation in the live entertainment industry.

Benefits

401(k) savings plan

401(k) matching

Paid leave (up to 48 hours per year)

Qualifications

• Prior customer service experience preferred.
• Outstanding communication skills and positive attitude required.

Responsibilities

• Greet guests and ensure a safe atmosphere.
• Scan tickets and provide event information.
• Manage foot traffic and assist guests.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Out-going and fan-friendly individuals are needed to become members of the Chartway Arena/OVG360 Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit! The Event Staff Team Member position requires the flexibility to work evenings, weekends, and holidays as required.

This role will pay an hourly wage of $15.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Interact with guests who enter the facility ensuring a safe and welcoming atmosphere for all.
• Be proactive and personable in greeting and assisting guests to their seats.
• Scan event tickets ensuring that the proper ticket is being used to gain entry.
• Provide accurate arena and event information and direct guests accordingly.
• Be familiar with the Arena’s policies and procedures, including emergency evacuation plans.
• Have the ability to anticipate needs, assess situations and act accordingly.
• Understand the arena layout including seat locations, hospitality spaces, concessions, and assist in managing foot traffic flow for large crowds.
• Must be flexible with position assigned, understanding the duties may change based on need and/or situation.
• Standing, sitting, and being stationary in one area during the duration of the shift.
• Event Staff will work in loud and dark environments.
• Report any customer issues and building safety issues to supervisors.
• Other duties as assigned.

Qualifications

• Prior customer service experience (entry level or supervisory) preferred.
• Must have a positive and professional attitude and possess outstanding communication skills.
• Requires attention to detail and ability to adapt to changing and high-pressure situations.
• Required to work autonomously as well as in a team setting in a respectful and courteous manner.
• Ability to read and interpret documents such as safety rules.
• Must be able to stand and walk for an extended period.
• Provide hospitality to guests before, during, and after events.

Minimum Required Qualifications:

• Outgoing and guest-friendly.
• Maintain a well-groomed appearance and be in proper uniform.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.