Event Specialist, HWS EMEA

Hilton; Watford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Hilton seeks a passionate Events Specialist to drive exceptional customer-facing events, growing brand awareness and business relations through detailed planning and coordination. This role requires strong communication and relationship management skills, plus a proactive approach to ensure successful events, aligned with Hilton's commitment to guest experiences.

Qualifications

• Proven experience in organizing complex events, including logistics.
• Ability to coordinate multiple stakeholders across regions.
• Strong attention to detail and customer service orientation.

Responsibilities

• Handle events from conception to execution and strategic planning.
• Identify event objectives, budgets, and ROI.
• Collaborate on event messaging and promotion.

Skills

Event organization

Communication

Storytelling

Stakeholder management

Technical knowledge

Customer service

Analytical skills

Tools

PowerPoint

Microsoft Office Suite

Cvent

Job description

We are searching for an outgoing and self-motivated event specialist, who will assist in delivering outstanding events that build business relations, grow sales, and amplify brand awareness.

As an Events Specialist, you will be responsible for handling and delivering both internal and customer-facing Hilton conferences and events as listed in the CEP (Customer Engagement Plan), including: Internal Conferences, Large Industry Tradeshows, Customer Advisory Boards, Customer Events, Sales Meetings, and Internal Team Meetings.

Each event requires extensive preparation, including research, design, planning, coordination, and evaluation. You will work with business partners and stakeholders to understand their objectives, evaluate event themes, manage timelines, coordinate technical aspects, collaborate with marketing, prepare reports, communicate effectively, and manage budgets.

Your creativity in organizing and hosting successful events that meet business objectives will promote products, engage customers, and enhance brand awareness both internally and externally.

The ideal candidate will have proven success in event organization and communication, with the ability to foster stakeholder relationships across a complex, global organization.

What will I be doing?

1. Handle events from conception to execution, including participating in strategic planning.
2. Identify event objectives, construct budgets, and measure return on investment. Manage vendor sourcing and supervision.
3. Track and report expenditures, reconcile bills, and monitor timelines for multiple events.
4. Ensure compliance with Hilton Travel and Entertainment (T&E) policy.
5. Manage tradeshow booth creation, setup, and construct event websites and registration sites via Cvent and other vendors.
6. Collaborate on event messaging and promotion with Hilton partners and B2B teams.
7. Review event communications for accuracy and branding, leading planning calls throughout the event lifecycle.
8. Travel for site selection, pre-planning meetings, and event execution.
9. Share best practices within a collaborative culture and promote engagement principles.
10. Work closely with Sales & Commercial leadership on internal and external customer events.

What are we looking for?

• Proven experience in organizing complex events, including logistics and management.
• Ability to coordinate multiple stakeholders across regions and disciplines.
• Strong narrative development and storytelling skills.
• Proficiency in PowerPoint, video production, and Microsoft Office Suite.
• Excellent relationship management and communication skills, with diplomacy at high levels.
• Strong influencing, selling, and collaboration skills.
• High attention to detail and technical knowledge.
• Exceptional customer service and communication skills.
• Critical thinking and analytical skills.
• Self-motivated, well-organized, and proactive with high energy and ownership mindset.
• Excellent time management and ability to handle multiple priorities under pressure.
• Ability to work independently with discretion and confidentiality.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. With a century of tradition, Hilton is committed to providing exceptional guest experiences across its global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us as a team to create remarkable experiences worldwide. Our Team Members are at the heart of this mission!