Event Sales, Groups and Reservations Office Manager - The Municipal Hotel & Spa MGallery

RBH Hospitality Management; Liverpool City Region; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading hotel community as the Event Sales, Groups and Reservations Office Manager at The Municipal Hotel & Spa MGallery. You will lead a dedicated team to create memorable experiences for guests while managing reservations and events. Enjoy a supportive environment that values your contributions and offers competitive benefits, including preferential hotel rates and extra holiday days.

Benefits

Preferential hotel rates

Discounts

Extra holiday days

Pension schemes

Qualifications

• Proven leadership and team inspiration skills in a fast-paced sales environment.
• Experience with Events & Reservations Systems and corporate clients.
• Strong communication and coordination skills with operational teams.

Responsibilities

• Engaging with guests from the first contact to ensure memorable connections.
• Analyzing data and contributing to forecasting and strategy meetings.
• Meeting targets for room hire and overall revenue.

Skills

Leadership

Organizational Skills

Communication

Sales Conversion

Attention to Detail

Tools

Opera Cloud

TARS

IDEAS

Job description

Event Sales, Groups and Reservations Office Manager - The Municipal Hotel & Spa MGallery

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community, and we will support you to realize your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalized experiences for guests. Help them feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have revitalized this historic building. Our Heartists aim to create memorable moments for all guests, sharing stories from the past and creating their own tales of MGallery magic. The hotel features 179 bedrooms, a landmark clock tower, various restaurants and bars, and a state-of-the-art spa sanctuary.

A DAY IN THE LIFE OF A EVENT SALES, GROUP AND RESERVATIONS OFFICE MANAGER

Reporting to The Commercial Director Revenue, you'll be engaging with our guests from the first contact, ensuring a memorable connection. Our Heartists are dedicated to making every moment meaningful, from check-in to departure, by understanding guest needs and providing exceptional service.

WHAT WE NEED FROM YOU

1. A positive, can-do attitude with pride in our hotel and brand.
2. Proven leadership and team inspiration skills in a fast-paced sales environment.
3. Organizational skills to manage workloads effectively.
4. Experience with Events & Reservations Systems, OTA's, corporate clients, and special events, including Opera Cloud and TARS.
5. Excellent presentation skills, attention to detail, and adaptability.
6. Ability to analyze data and contribute to forecasting and strategy meetings.
7. Proactive approach to sales conversion, creativity, and revenue management.
8. Ability to meet targets for room hire, events, and overall revenue, understanding TrevPAR impact.
9. Experience with IDEAS revenue management platform and other relevant tools.
10. Strong communication and coordination skills with operational and commercial teams.
11. Ability to handle client relationships proactively and facilitate site inspections and meetings.

WHAT WE OFFER

As part of our team, you'll enjoy benefits from the Accor and RBH groups, including preferential hotel rates, discounts, extra holiday days, pension schemes, and more. Our benefits aim to enhance your work-life balance and overall experience.

EQUAL OPPORTUNITIES

RBH Hospitality Management is committed to diversity and inclusion. If you require reasonable adjustments during the hiring process, please contact [e-mail]. Apply now and let your passion shine!