Event Operations Manager - Restaurants - Tottenham Hotspur Stadium

Compass Group PLC; Tottenham; Sur place; GBP 37 000 - 45 000; Plein temps

Avantages offerts par ce poste

Healthcare

23 days annual leave + bank holidays

Life Assurance

Meals on duty

Pension scheme

Employee Assistance Programme

Résumé du poste

Levy UK & Ireland, part of Compass Group, is seeking an Event Operations Manager to lead premium restaurant operations on match and event days and to plan and deliver Conference & Events on non-match days. You will coordinate labour, menus, service styles, timings and P&Ls, while working with planning, culinary and People teams to ensure seamless delivery and exceptional guest experiences.

You will champion a guest-focused culture, maintain high hospitality standards, and drive profitability

Qualifications

• Previous experience in premium restaurants or luxury hotel F&B operations.
• Strong leadership and team management skills.
• Experience with Conferences & Events (C&E).
• Excellent guest service mindset and problem solving.

Responsabilités

• Lead the delivery of premium restaurant operations across match and event days.
• Manage designated premium areas, ensuring teams are briefed and service standards are maintained.
• Work with culinary and hospitality teams to deliver excellent food, service and guest experiences.
• Monitor live service, resolve issues and manage staffing, guest flow and timings.
• Complete operational systems, including RTS, POS, Ubeya and P&L management.
• Support menu development, create SOPs and ensure allergies and dietary requirements are prioritised.
• Lead the operational delivery of Conferences & Events, including meetings, launches, banquets and celebrations.
• Coordinate labour, menus, service styles, timings and P&Ls to deliver successful events.
• Work closely with planning, culinary and People teams to ensure seamless delivery.
• Manage events from planning through to delivery and post-event review.
• Build strong client relationships and drive innovation across the events offering.

Connaissances

Leadership

Team management

Guest focus

Health & safety

Budgeting & P&L

HR compliance

Event planning

C&E experience

Outils

RTS

POS

Ubeya

P&L management

Description du poste

This role is responsible for supporting with the premium catering operation across Premium Restaurants during prep, on matchdays & third-party event days, and the planning and delivery of Conference and Events (C&E) business on non-matchdays. You will ensure that all aspects of the Premium Restaurants and C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Event Operations Manager - Restaurants - The Role Match Days & Events

• Lead the delivery of premium restaurant operations across match and event days.
• Manage designated premium areas, ensuring teams are briefed and service standards are maintained.
• Work with culinary and hospitality teams to deliver excellent food, service and guest experiences.
• Monitor live service, resolve issues and manage staffing, guest flow and timings.
• Complete operational systems, including RTS, POS, Ubeya and P&L management.
• Support menu development, create SOPs and ensure allergies and dietary requirements are prioritised.

Non-Match Day / Conferences & Events

• Lead the operational delivery of Conferences & Events, including meetings, launches, banquets and celebrations.
• Coordinate labour, menus, service styles, timings and P&Ls to deliver successful events.
• Work closely with planning, culinary and People teams to ensure seamless delivery.
• Manage events from planning through to delivery and post-event review.
• Build strong client relationships and drive innovation across the events offering.

Key Responsibilities

• Champion a guest-focused culture and consistently high hospitality standards.
• Maintain Health & Safety and operational compliance.
• Support team engagement, development and HR compliance.
• Protect profitability through effective stock, billing and waste management. Previous experience in premium restaurants or luxury hotel F&B operations.
• Experience and understanding of Conferences & Events (C&E).
• Strong leadership, communication and team management skills.
• Passionate about food, hospitality and delivering exceptional service.
• Highly organised, commercially aware and able to prioritise and multitask.
• Confident managing variable teams across match-day and non-match day events.
• Committed to developing teams through effective training and upskilling.
• Resourceful and proactive, with the ability to solve problems and seize opportunities.
• A positive team player with a can-do attitude, who remains calm and assertive under pressure.
• Flexible and able to work hours that align with stadium activity and event requirements.
• Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences ? and shape the future of hospitality.

£41200 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.,

Benefits

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included