Event Manager - Guest Experience (Hospitality and F&B)

Sport54; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading sports agency is seeking an Event Manager to join their Guest Experience team. You will manage hospitality and food beverage experiences for major events, ensuring excellence in execution. The role requires strong organizational skills, attention to detail, and a passion for food, drink, and sport. This position offers competitive salary, bonuses, and benefits including annual leave, private healthcare, and pension scheme.

Benefits

Annual Discretionary Company Bonus

Pension scheme

Private Healthcare

Employee Assistance Program

Qualifications

• Experience in managing hospitality offerings at large-scale events.
• Excellent attention to detail ensuring world-class consumer experience.
• Strong decision-making and time-management abilities.

Responsibilities

• Design hospitality experiences for large-scale sporting events.
• Manage RFP processes for suppliers and oversee event execution.
• Collaborate with event operation teams for seamless delivery.

Skills

Attention to detail

Excellent communication skills

Team collaboration

Organizational skills

Project management

Interest in food, drink, and sport

Education

Experience in hospitality at large events

IOSH and Level 2 Food Safety certifications

Tools

Microsoft Office/365

Monday.com

WeTrack

Job description

Overview

About 54group. 54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia & Abu Dhabi, United Arab Emirates), APAC (Singapore & Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: Strategic Advisory (Consultancy and Data & Insights), Asset Optimisation (Operations and Commercial), and Activation & Engagement (Events and Marketing). At its core, the company aims to push at the edges of conventional wisdom to turn the improbable into the unignorable.

Role Overview: The Event Manager, Hospitality and F&B sits within the Guest Experience team of 54’s Events Division. The role reports to a Guest Experience Director and/or Senior Manager, with responsibility for managing the production of hospitality experiences on several large-scale sport events internationally, primarily in our golf events portfolio for clients such as LIV Golf. It may also support other areas of event delivery within Guest Experience.

The Guest Experience team delivers the front-facing elements of events for fans, VIP guests, players and tournament teams. We curate experiences to ensure excellence in delivery.

Responsibilities

• Design hospitality experiences to a client brief for a range of world-class offerings, targeted to the local market
• Write briefs, scopes and specifications; negotiate and manage the RFP process to procure suppliers such as caterers and staffing partners
• Review and contribute to hospitality look & feel designs, space layouts, sport viewing experience and guest flow
• Review and contribute to draft menu offerings, visual displays and service management of F&B
• Ideate and propose complementary experiential offerings
• Ensure wayfinding signage, corporate/private suite signage and menu printing in hospitality spaces
• Oversee host/hostess/welcome staff requirements
• Collaborate with Event Operations to ensure sufficient back-of-house space and necessary service provisions
• Oversee supplier progress in pre-production and live delivery to high standards
• Present proposals and updates to clients for approval and maintain ongoing client liaison
• Manage budget line items and volume management to agreed numbers
• Ensure client and 54 sustainability requirements and reporting
• Manage integration of F&B partner/sponsor stock, visual merchandising and activation
• Coordinate with catering suppliers and events H&S team to ensure food safety and allergen declarations
• Support event leads in development of P&Ls for hospitality offerings

Managing and supporting other areas of event delivery (e.g., special events, public bars & concessions, tournament catering, guest management, and wider event experiential elements) may also be required.

Special Skills/Experience/Aptitudes Needed

• Knowledgeable and experienced in hospitality offerings at large events
• Interest in food, drink and sport
• Excellent attention to detail and ability to create a world-class consumer experience
• Excellent written and verbal communication skills
• Team player with collaboration, strong interpersonal skills and relationship-building
• Excellent organisational, decision-making and time-management skills
• Strong work ethic with the ability to work unsupervised
• Proficiency in project management tools such as Monday.com & WeTrack, presentation software and Microsoft Office/365, including Excel & SharePoint
• UK right to work with requirement to be in Wimbledon office at least 3 days a week; willingness to travel internationally up to 10 weeks per year
• Foreign language skills advantageous
• Experience in line management advantageous
• IOSH and Level 2 Food Safety certifications advantageous

Salary and Benefits

• Competitive Salary
• Annual Discretionary Company Bonus – up to 8% (3% Company & 5% Individual)
• Pension scheme
• Life Assurance
• Income Protection
• 25 days annual leave (+ public holidays), pro-rated & Birthday off
• Increased annual leave with years of service
• Employee Assistance Program (EAP)
• Private Healthcare
• Enhanced Parental Leave
• Staff clothing
• Working hours from 09:00 to 17:30 with lunch between 12:00 and 14:00

About We Are 54

54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia & Abu Dhabi, United Arab Emirates), APAC (Singapore & Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: Strategic Advisory (Consultancy and Data & Insights), Asset Optimisation (Operations and Commercial), and Activation & Engagement (Events and Marketing). At its core, the company aims to embrace opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.

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