Event Manager

Hamilton Boyd Group; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Holiday allowance

Bonus scheme

One-to-one coaching

Social environment

Discount in Boyds Grill

Cross training

Enhanced holiday

Job summary

Hamilton Boyd Group is seeking an experienced Event Manager to plan and coordinate events to five-star standards in Greater London. You will manage client relationships, control budgets, and collaborate across departments to deliver seamless events on tight deadlines.

The role requires living in Greater London, with early/late shifts on event days, and offers a strong welfare package, training opportunities, and a social, collaborative environment.

Qualifications

• 2+ years’ experience in events management from a venue, catering or agency.
• Strong client and account management, negotiation and influence.
• Excellent communication and interpersonal skills.
• Cost-conscious with proven budget control.
• Outstanding organizational and time management abilities.
• High attention to detail and proactive problem solving.
• Professional personal presentation and customer service focus.
• Ability to train junior team members.

Responsibilities

• Organise and execute events to the highest standards whilst meeting deadlines.
• Create and maintain strong, trusted relationships with clients.
• Coordinate with internal departments to synchronise event details.
• Foster relationships with kitchen, sales, operations, Blue Hut, hotel and partners.
• Communicate promptly with clients and respond to inquiries.
• Undertake account management to encourage repeat business.
• Ensure accurate accounts and up-to-date payments.
• Identify and implement improvements to services, systems and processes.
• Maximise event impact by prioritising internal services and client offerings.
• Support the team with events, offering guidance when needed.
• Support weekly Event Meeting and assist HoE and Directors.

Skills

Event management

Client management

Budget control

Communication skills

Organization

Problem solving

Team training

Professional presentation

Job description

What You Will Get:

• 28 statutory holiday days plus 5 additional holiday days per year.
• An additional holiday day with each year of service up to 5 in total.
• Professional training and development.
• Bonus scheme based on performance.
• One to one coaching.
• A fantastic social environment.
• Discount in Boyds Grill & Wine Bar.
• Cross training between the group of businesses.
• Enhanced holiday after 2 years continuous service.

This role requires you to live within Greater London as the job includes some early/late shifts on event days.

Overall Purpose:

To exceed client’s expectations by planning and coordinating events to the companies five-star standards. At the core of the role is the importance of client management and our service offerings, attention to detail, internal collaboration, financial control, team support, overcoming business challenges, providing solutions, developing client relationships, and working to deadlines. A continuous desire to explore new ideas / creative innovations and improvements, consistently seek out new partners, suppliers, collaborators, and ways of doing things.

Core Event Manager Responsibilities:

• Professionally organise and execute all allocated events, ensuring the highest standards of excellence collaborating with clients and having their objectives in mind, whilst meeting deadlines.
• Create and maintain strong relationships based on trust with clients at all times.
• Continually drive standards for the department and communicate effectively and promptly between all internal and external departments, ensuring event details are synchronised across all departments including sales, operations, AV, kitchen, and accounts.
• Fostering good relationships with all departments including the kitchen, sales, operations, Blue Hut, hotel, and other partners.
• Proactive communication, responding in an efficient and timely manner to all enquiries and questions from our clients.
• Undertake account management activities to encourage repeat and further business and long‑lasting relationships with the business.
• To control and run all events from a business administration perspective ensuring accurate accounts, up to date payments, and demonstrate an understanding of the financial workings of the business.
• Demonstrate the ability to improve event standards by identifying and rectifying day-to-day problems and regularly reviewing methods of service, systems and processes.
• Maximise the impact of all events prioritising internal services and client offerings.
• Actively support the rest of the team with their events, offering help, guidance and support where needed.

Specialist Event Manager Responsibilities:

• Support the running of the Weekly Event Meeting to a consistent and high standard.
• Ask the right questions to ensure that the EM and OM’s have made the correct considerations and highlight any missing or incorrect information.
• Act as consultant to all events during the event meeting.
• Head of Events Support and Collaboration.
• Communicate internal or external concerns or considerations to HoE and Directors.
• Support the Head of Events with business development, process and client experience projects as required.
• Train junior members of the team.

Skills & Attributes:

• 2+ years’ experience in Events Management ideally from a venue, catering or agency background, including developing, implementing and managing events.
• Client and account Management skills including building report, negotiation and influence.
• Exhibit excellent communication and interpersonal skills.
• Must be cost conscious and capable of effective cost control.
• Very strong organisational and time management skills.
• High level of attention to detail.
• Ability to troubleshoot to find solutions to meet client briefs and budget.
• High standard of personal presentation.
• Client focused with the desire to deliver exceptional customer service.