Event Manager

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an Events Manager at a prestigious venue in Birmingham. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences. You will lead a dedicated team, ensuring that every event is executed flawlessly while maintaining high standards of service. With a focus on guest satisfaction, you will have the chance to showcase your leadership skills and creativity in planning memorable events. Join a company that values its employees and offers numerous benefits, including discounts and career development opportunities.

Benefits

Competitive colleague rates for overnight stays

50% employee discounts on food and beverage

Access to exclusive benefits portal

Employee referral scheme with financial rewards

Free meals on duty

24/7 Employee Assistance programme

Rewards and recognition programs

Career development opportunities

Use of Wagestream financial wellbeing platform

Uniform provided

Qualifications

• Previous experience as an Event Manager in a hotel.
• Strong leadership skills in a conference and events setting.

Responsibilities

• Motivate the team and ensure total guest satisfaction.
• Assist in planning and organizing day-to-day operations.
• Work with the Head Chef to ensure quality of food and drinks.

Skills

Leadership Skills

Customer Service

Event Planning

Communication

Team Motivation

Job description

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Event Manager

The Grand Ballroom is the jewel in our crown, and alongside our collection of meeting rooms, it offers a dynamic and exciting place to work. As Events Manager, you will bring your personality and flair to provide warm, friendly, and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and again.

What you will do

1. Motivate the team by leading from the front with confidence; being dynamic and positive at all times
2. Assist in the planning, organising, and control of day-to-day operation of the department, thereby ensuring the established standards of performance are maintained and total guest satisfaction is achieved.
3. Work alongside the Head Chef to ensure quality of food and drinks
4. Be knowledgeable on the menus, answer questions, and make recommendations
5. Ensure the meeting and event rooms are set up as per function details and instructions received from the Conference Office
6. Meet with organisers at the end of their event to solicit opinions and feedback on our service and standards
7. Make sure the team is well-trained, friendly, and offers great engagement and efficient service for guests

Minimum Requirements

• Previous experience as an Event Manager in a hotel
• Strong leadership skills, demonstrated in a similar role within a conference and events setting
• Warm and genuine nature, able to make people feel at ease
• Confident, clear, and polite communication with guests
• Ability to promote a positive attitude and 'make things happen' to achieve or exceed results
• Highly customer-service oriented
• Flexibility to work shift patterns through weekdays and weekends

Benefits

• Competitive colleague, friend, and family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to an exclusive benefits portal with discounts on retail, travel, and leisure
• Employee referral scheme with financial rewards
• Free meals on duty
• Access to Hospitality Action's Employee Assistance programme with 24/7 support
• Rewards and recognition programs
• Monthly employee recognition and team appreciation events
• Career development opportunities, including apprenticeship programmes
• Use of Wagestream financial wellbeing platform
• Uniform provided