Event Enquiry Handler

Hilton Worldwide, Inc.; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking positive and friendly Sales Executives to join their Meetings Simplified Team. In this dynamic role, you will handle meeting enquiries for small groups across various hotels, working to secure bookings and maximize revenue. Your strong organizational and communication skills will be essential as you interact with clients and collaborate with multiple stakeholders. This position offers the flexibility of hybrid working, allowing you to balance office and remote work while contributing to an exceptional customer experience. If you are passionate about hospitality and delivering high-quality service, this opportunity is perfect for you.

Qualifications

• Previous experience in a customer service environment.
• Strong organizational and administrative skills.

Responsibilities

• Responding to meeting space enquiries via phone/email.
• Managing a high volume of enquiries under tight deadlines.

Skills

Customer Service Experience

Organizational Skills

Communication Skills

IT Proficiency

Job description

Job Description - Event Enquiry Handler (HOT0BIL2)

Job Number:

HOT0BIL2

Work Location

Hilton Leeds City Hotel, Neville Street, Leeds LS1 4BX

We are looking for positive and friendly Sales Executives to join the Meetings Simplified Team at Hilton Leeds City.

The Meetings Simplified Team is a centralized sales office managing small corporate meeting enquiries for Hilton hotels across the UK & Ireland. As part of the team, you will interact with customers via phone and email to secure meeting space bookings, increase conversions, and promote repeat business.

• Starting salary of £24,883.56 with an uncapped bonus structure
• Flexible hybrid working: two days in the Leeds office (near the train/bus station), three days remote

What will I be doing?

As a Meetings Simplified Sales Executive, you will handle meeting enquiries for groups of 35 delegates or less across various UK & Ireland hotels. Your responsibilities include:

• Responding to meeting space enquiries via phone/email, checking availability, and preparing proposals
• Working with clients to convert enquiries, meet targets, and maximize revenue
• Managing a high volume of enquiries under tight deadlines to secure revenue opportunities
• Building strong customer relationships to understand their needs
• Collaborating with different hotels and stakeholders to understand their strategies and unique selling points
• Completing all administrative tasks related to bookings

What are we looking for?

To succeed in this role, you should demonstrate:

• Previous experience in a customer service environment
• Strong organizational and administrative skills
• A positive attitude and excellent communication skills
• A commitment to delivering high-quality customer service
• Confident telephone manner
• High level of IT proficiency

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional experiences for business and leisure travelers with outstanding service, amenities, and value. Our mission is to create remarkable hospitality experiences worldwide, driven by our dedicated Team Members, who are at the heart of everything we do.