Enable job alerts via email!

Event Day Hospitality Managers

Frasers Group

Coventry

On-site

Part time

3 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Frasers Group recherche des 'Hospitality Managers' pour un rôle flexible au Coventry Building Society Arena. La mission inclut la gestion de l'équipe de restauration, l'amélioration de l'expérience client et la supervision des opérations hôtelières pour des événements variés, offrant une rémunération compétitive et une formation complète.

Benefits

Choix des heures de travail

Paiement hebdomadaire

Formation complète fournie

Stationnement gratuit

Réduction sur la nourriture et les boissons

Qualifications

Expérience dans un rôle similaire de gestion dans l'hôtellerie.
Compétences en communication et interpersonnelles excellentes.
Approche centrée sur le client et capacité à résoudre des problèmes.

Responsibilities

Gérer l'équipe de personnel du service de restauration.
Assurer une expérience client exceptionnelle.
Contrôler les stocks et respecter les politiques de santé et de sécurité.

Skills

Leadership

Communication

Attention to Detail

Problem Solving

Customer Service

Organizational Skills

Social network you want to login/join with:

Event Day Hospitality Managers, Coventry

col-narrow-left

Client:

Frasers Group

Location:

Coventry, United Kingdom

Job Category:

Other

EU work permit required:

Yes

col-narrow-right

Job Reference:

10a9f3eaaab9

Job Views:

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

Company Description

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.

Overview:

An opportunity has arisen for event day Hospitality Managers to join us on a casual basis. The main purpose of the role is to provide guests with an excellent customer experience serving a variety of food and drinks in our in-house concessions outlets.

Hours of work:

This role is offered on a Casual Worker basis with no guarantee of work.

Shift assignments are fully flexible and may include early starts, late finishes and weekend working

Rates of pay for this role start from £14.50p/h

Job Description

To have a confident and comprehensive knowledge of managing food and beverage service.
Reporting to the hospitality management team, you will oversee the day-to-day operations of the hospitality team, ensuring smooth and efficient running of all services.
Lead and motivate a team of hospitality staff, supervisors and managers, providing guidance, training, and support to maximise their performance.
To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style, etc
To deputise for line manager when required and take on additional areas of responsibility to ensure a smooth operation.
Responsible for all aspects of stock control including monthly stock takes, par levels and ordering.
To be fully conversant with key aspects of the till system and troubleshoot any issues that may arise.
Actively problem solve any issues that may arise on shift and use initiative to work with other departmental managers to resolve issues and maintain excellent customer service.
Implement and maintain high standards of customer service, ensuring guest satisfaction and resolving any issues in a professional manner.
Actively work with other departments to ensure that guests have the best experience possible
To be responsible for the management of all staff working in your area ensuring they are briefed and trained and that you develop and coach them throughout the shift.
To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
Maintain a safe and clean working environment, adhering to health and safety regulations.
To deal with any customer feedback or complaints and report any service or quality issues.
Able to work both independently and as part of a team and use own initiative to ensure a memorable experience for our guests.
To take an active role in developing and training our frontline teams to ensure product knowledge and customer service is at the forefront.
Implementing innovative ideas to enhance the guest experience.
To be fully confident in all company systems and procedures at the CBS Arena

We are looking for someone who can demonstrate the following:

Must have Previous experience in a similar role within the hospitality industry, preferably in a managerial capacity.
Proven experience of managing functions for 200+ guests
Facilitating restaurant service of over 400+ guests
Excellent leadership, communication and attention to detail skills
Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues.
A customer-centric approach with a focus on delivering exceptional service.
Sound knowledge of food and beverage operations, including cost control, and quality assurance.
Strong organisational and problem-solving abilities, with attention to detail.
Flexibility to work evenings, weekends, and public holidays as required
Knowledge of licensing law
A self-starter with a passion for excellence
Able to resolve problems
Able to work as part of a team and individually
Able to work in a fast-paced environment

Qualifications

Additional Information