Event Day Hospitality Managers

TN United Kingdom; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking Event Day Hospitality Managers in Coventry to oversee food and beverage services at a vibrant venue. In this dynamic role, you will lead a dedicated team, ensuring exceptional customer experiences while managing daily operations. You will be responsible for training staff, coordinating with other departments, and maintaining compliance with health and safety regulations. This position offers flexible hours and the opportunity to be part of an exciting team, making it a perfect fit for those passionate about hospitality and guest satisfaction.

Benefits

Flexible hours

Weekly pay

Full training provided

Free parking

Discounted food and drinks

Qualifications

• Previous experience in a similar hospitality managerial role.
• Strong leadership and communication skills.

Responsibilities

• Manage food and beverage service, ensuring smooth operations.
• Lead and develop hospitality staff, maintaining high service standards.

Skills

Leadership

Communication

Attention to Detail

Customer Service

Problem Solving

Job description

Here is a refined version of the job description for better clarity and structure:

Event Day Hospitality Managers, Coventry

Client: Frasers Group

Location: Coventry, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 827faca6ebdc

Job Views: 11

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

• Manage food and beverage service with confidence and comprehensive knowledge.
• Oversee daily operations of the hospitality team, ensuring smooth and efficient service, reporting to the hospitality management team.
• Lead, motivate, and develop staff, providing guidance, training, and support to maximize performance.
• Promote products, understand menu composition, ingredients, allergens, and service styles.
• Deputise for the line manager when required and handle additional responsibilities for smooth operations.
• Control stock, conduct monthly stock takes, manage par levels, and place orders.
• Be fully familiar with the till system and troubleshoot issues as they arise.
• Resolve shift issues proactively, collaborating with other departments to maintain excellent customer service.
• Maintain high customer service standards, ensuring guest satisfaction and professional issue resolution.
• Coordinate with other departments to enhance guest experience.
• Manage staff in your area, ensuring they are briefed, trained, and developed throughout shifts.
• Ensure compliance with all policies, including health & safety, hygiene, legislation, and employment law.
• Maintain a safe and clean working environment adhering to health and safety regulations.
• Handle customer feedback and complaints, reporting service or quality issues.
• Work independently and as part of a team, using initiative to create memorable guest experiences.
• Develop and train frontline teams to prioritize product knowledge and customer service.
• Implement innovative ideas to improve the guest experience.
• Be confident in all company systems and procedures at the CBS Arena.

Candidate Requirements

• Previous experience in a similar hospitality managerial role.
• Experience managing functions for large groups of guests.
• Facilitating restaurant service for over + guests.
• Strong leadership, communication, and attention to detail skills.
• Excellent interpersonal skills for building relationships with customers and staff.
• Customer-centric approach focused on delivering exceptional service.
• Knowledge of food and beverage operations, including cost control and quality assurance.
• Organizational and problem-solving skills with attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of licensing law.
• Self-motivated with a passion for excellence.
• Problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications

Additional Benefits

• Flexible hours – work when it suits you.
• Weekly pay.
• Full training provided.
• Free parking.
• Discounted food and drinks at onsite outlets.
• Opportunity to be part of a vibrant and exciting venue team.