Evenings & Weekend Community Connector

Thirteen Group; Tees Valley; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Pension up to 17%

Health support services

Discount platform

Annual leave buy/sell

Job summary

Thirteen Group is seeking a Community Engagement Officer (Community Champion) to join our Housing and Communities team on a 20-hour-per-week basis. Shifts run 2pm–10pm with some daytime weekend work, primarily Wednesdays as a half-day and an alternating Sunday/Monday/Friday/Saturday rota.

You will be visible in neighbourhoods and high-rise buildings, building trust and gathering feedback. You’ll work alongside a Community Champion to run walkabouts, engage residents and partners, identify issues

Qualifications

• Experience of working with customers or communities in a public-facing role.
• Experience in community safety, neighbourhood operations, partnerships or social media engagement would be helpful but not essential.
• Comfortable approaching people to start conversations, resolve concerns and gather feedback.
• Able to remain calm and professional in sensitive situations, including complaints or antisocial behaviour.
• Willing to work a flexible shift pattern, predominantly 2pm–10pm, with some weekend work.

Responsibilities

• Be a trusted, approachable presence in neighbourhoods, building relationships with customers, community partners and residents’ groups.
• Carry out neighbourhood walkabouts, estate inspections and floor checks in high-rise buildings, identifying issues.
• Engage with customers through conversations, drop-ins, events and activities to strengthen community pride and social connection.
• Identify and report concerns including antisocial behaviour, environmental issues and building safety matters.
• Work with the Community Champion Lead and Housing colleagues to ensure safe lone-working procedures and clear handovers.

Skills

Customer service

Community engagement

Communication

Flexible shifts

Job description

Thirteen Group is seeking a Community Engagement Officer (Community Champion) to join our Housing and Communities team on a 20-hour-per-week basis. Shifts run 2pm–10pm with some daytime weekend work, primarily Wednesdays as a half-day and an alternating Sunday/Monday/Friday/Saturday rota.

You will be visible in neighbourhoods and high-rise buildings, building trust and gathering feedback. You’ll work alongside a Community Champion to run walkabouts, engage residents and partners, identify issues